Kaitlyn Jefferson
Soldotna,AK
Summary
I am a detail-oriented and efficient worker with experience in many fields, from construction to baking to office work, and a willingness to learn new skills. I am motivated to use my time to serve other people, coworkers or the general public, by streamlining workflows and providing support. I have worked in several positions as a manager or assistant manager of a small business, and work to anticipate needs and problems that may arise to help the business run smoothly.
Overview
4
4
years of professional experience
Work History
Greenhouse Specialist
Trinity Enterprises DBA Trinity Greenhouse
02.2023 - 06.2023
- Designed and planted different arrangements of annuals into hanging baskets and other plant containers, evaluated plants for maturity and suitability, maintained seasonal schedule for production of baskets, and trained other coworkers to do the same.
- Accurately kept records and notes of each type of basket and any issues or special circumstances, to maintain continuity from season to season.
- Made substitutions and dealt with plant shortages to ensure quality product was made to satisfy customers.
- Assisted customers in choosing suitable combinations of flowers for custom baskets.
Service Writer
AK Autoworks
04.2020 - 04.2022
- Responded to customer inquiries, answered questions about services provided, took and relayed messages accurately to mechanic, and scheduled vehicles for service.
- Maintained accurate work records for customers vehicles.
- Coordinated communication between customer and mechanic as needed, when customer inquiries went beyond area of knowledge.
- Collected payment for vehicle services provided.
Office Manager
AK Timberworks DBA The Packaging Store
09.2019 - 04.2022
- Created and maintained filing system for services performed for customers, such as packaging, shipping, and local moving.
- Scheduled moving or freight pickup appointments and coordinated with moving team.
- Communicated with third-party shipping companies via phone and email, including filing freight paperwork, scheduling freight pickups. tracking shipments, and resolving customer complaints and insurance claims as necessary.
- Packaged various household goods, including delicate and fragile artwork and equipment, to ensure shipments arrived undamaged.
- Designed and produced informational brochures and flyers to advertise services offered.
- Managed social media presence to reach and interact with new customers, or introduce new services to existing customers.
- Received and sorted mail and packages, completed paperwork for new customers, and maintained filing system and records required by USPS as a mail receiving agency.
- Scheduled moving or freight pickup appointments and coordinated with moving team.
- Oversaw inventory of packaging and office supplies.
Education
Associate of Arts - General Studies
Kenai Peninsula College
Soldotna, AK12.2012
Skills
- Problem solving skills
- Organized and detail-oriented
- Effective communication with customers and coworkers
- Basic computer skills, including proficiency in Microsoft Office and Publisher
- Filing and record keeping
- Creative and artistic eye for design
Timeline
Greenhouse Specialist
Trinity Enterprises DBA Trinity Greenhouse
02.2023 - 06.2023
Service Writer
AK Autoworks
04.2020 - 04.2022
Office Manager
AK Timberworks DBA The Packaging Store
09.2019 - 04.2022
Associate of Arts - General Studies
Kenai Peninsula College
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