Kaitlyn Jo DeFrates
Grayland,WA
Summary
Dependable Customer Service and Direct Care Specialist experienced in delivering exceptional care and support in home environments. Achieved high standards of patient safety and wellness through strong communication, organization, and multitasking skills. Focused on enhancing customer experiences and administrative efficiencies in fast-paced settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Direct Support Professional
Parkview Services
Lynwood, WA
05.2026 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with daily living activities and personal care routines.
- Implemented individualized care plans based on client needs and preferences.
- Monitored client behavior and reported changes to the supervisory team.
- Facilitated communication between clients, families, and support teams.
Caregiver
Independent Provider
Enumclaw, WA
03.2024 - 05.2026
- Coordinated daily schedules, appointments, and communication with clients and families to ensure seamless care
- Ensured clean, organized, and safe environments to promote client well-being
- Executed various administrative tasks to support team operations. in a dynamic work environment in a fast-paced environment in fast-paced situations
- Handled various responsibilities to maintain efficient operations. efficiently in fast-paced situations
Maid
Molly Maid
Sumner, WA
10.2018 - 12.2019
- Delivered residential cleaning services with attention to detail and high quality standards
- Cleaned hard-to-reach areas, ceilings, and fixtures to ensure thorough cleanliness
- Managed laundry processes to ensure efficient sorting and washing of garments., ensuring proper sorting and washing techniques were followed. including sorting, washing, and organizing
- Worked efficiently both independently and as part of a team
Deli Clerk
Safeway (Kroger)
Bonney Lake, WA
08.2014 - 03.2015
- Delivered customer service by assisting customers with inquiries and providing product information
- Prepared food items including salads, soups, and sandwiches
- Ensured clean, safe, and organized workspace to promote a positive shopping experience
- Restocked supplies in preparation for customer demand and prepared for high-demand periods
Education
High School Diploma -
Puyallup Open Doors
Puyallup, WA 01.2016 - 06.2016
Skills
- Individualized care plans
- Schedule management
- Organization
- Time Management
- Multitasking
- Attention to Detail
- Reliability
- Customer Service
- Communication
Certification
- Nurse Delegation Core
9hr DSHS approved -
Issued June 20th 2026 - Core Basic Training
40 Hours of DSHS approved Residential Services Curriculum-
Issued May 21st 2026
Timeline
Direct Support Professional
Parkview Services
05.2026 - Current
Caregiver
Independent Provider
03.2024 - 05.2026
Maid
Molly Maid
10.2018 - 12.2019
High School Diploma -
Puyallup Open Doors
01.2016 - 06.2016
Deli Clerk
Safeway (Kroger)
08.2014 - 03.2015