Kaitlyn Johnson
Granite,OK
Summary
Motivated professional offering proficiency in data entry combined with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments and meeting customer demands with diligent and well-organized mentality.
Overview
9
9
years of professional experience
Work History
Barista
Pacific Perk Coffee
Lake Stevens
09.2015 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Schedule Coordinator/Data Entry Clerk
Compass Health
Everett, WA
10.2017 - 09.2019
- Improved scheduling efficiency by implementing a new time management system.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Implemented an improved tracking system for client appointments, leading to fewer cancellations and rescheduled meetings.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Front Desk Receptionist/ Accounts Payable
Cascade Coffee Company LLC
Everett, WA
09.2015 - 10.2017
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Streamlined invoice processing by implementing an efficient filing system.
- Reduced late payment fees through timely and accurate invoice management.
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
Education
Associate of Arts - Early Childhood Education
Everett Community College
Everett, WASkills
- Meticulous attention to detail
- Document processing
- Customer Service-Oriented
- Data accuracy
- Professional and mature
- Word Processing
- File Management
- Deadline-oriented
- Task Delegation
Timeline
Schedule Coordinator/Data Entry Clerk
Compass Health
10.2017 - 09.2019
Barista
Pacific Perk Coffee
09.2015 - Current
Front Desk Receptionist/ Accounts Payable
Cascade Coffee Company LLC
09.2015 - 10.2017
Associate of Arts - Early Childhood Education
Everett Community College