Kaitlyn Kelley
103 Hackney Lane ,Indiana
Summary
Energetic and detail-oriented leadership professional with 8+ years of experience managing fast-paced customer-focused environments. Proven ability to coach teams, support daily operations, train employees, and drive performance while maintaining strong customer relationships. Skilled in communication, problem-solving, multitasking, and team development with a strong focus on achieving goals and improving efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BMV
03.2026 - Current
- Managed high-volume customer interactions while maintaining accuracy and professionalism
- Resolved customer issues and discrepancies in a fast-paced environment
- Maintained detailed documentation and compliance standards
- Adapted quickly to changing procedures and operational demands
- Delivered efficient service while balancing multiple priorities simultaneously
Fast Track Assistant Manager
Crew Carwash
11.2024 - 03.2026
- Led daily operations and supported team performance in a fast-paced environment
- Coached employees in real time to improve efficiency and customer service
- Assisted with employee training, scheduling, and workflow coordination
- Maintained operational standards and resolved issues quickly under pressure
- Helped drive team productivity and customer satisfaction goals
Assistant Manager
Taco Bell
07.2021 - 09.2024
- Supervised team members and supported daily store operations
- Trained and coached employees on procedures and customer service standards
- Managed high-pressure shifts while maintaining efficiency and quality standards
- Assisted with inventory, scheduling, and operational compliance
- Helped motivate team members to meet performance expectations
Assistant Manager of Operations
Yankee Candle
04.2018 - 07.2021
- Led by example in a high-volume retail environment while supporting daily operations and team performance
- Coached employees on customer service expectations and operational procedures
- Helped maintain sales goals, operational standards, and customer satisfaction
- Assisted with inventory management, merchandising, and workflow organization
- Resolved customer concerns professionally and efficiently
- Supported scheduling and employee accountability during daily operations
Education
No Degree - Business Administration
Ivy Tech
Valparaiso, IN05.2026
High School Diploma -
Portage High School
Portage, IN05.2018
Skills
- Team Leadership
- Employee Training & Coaching
- Customer Service Excellence
- Operations Management
- Team Development
- Conflict Resolution
- Goal-Driven Performance
- Communication Skills
- Problem Solving
- Time Management
- Fast-Paced Environment Management
- Scheduling & Workflow Coordination
- Customer Engagement
- Inventory Management
- Microsoft Office (Excel & Word)
- Organizational Skills
- Adaptability
- Multitasking
Timeline
Customer Service Representative
BMV
03.2026 - Current
Fast Track Assistant Manager
Crew Carwash
11.2024 - 03.2026
Assistant Manager
Taco Bell
07.2021 - 09.2024
Assistant Manager of Operations
Yankee Candle
04.2018 - 07.2021
No Degree - Business Administration
Ivy Tech
High School Diploma -
Portage High School