Kaitlyn Keplinger
Summary
8 Year customer service experience throughout many employments. Experienced in scheduling, technology and microsoft. Very strong organization. Fluent in english.
Overview
8
8
years of professional experience
Work History
Registration Specialist
Grant Memorial Hospital
03.2024 - Current
- Answered patient questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Owner/Manager
Puff Palace LLC
10.2021 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Restaurant Manager/ Waitress
3rd Base Sports Bar & Grille
02.2016 - 12.2022
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Organize and supervise shifts
- Respond professionally and efficiently to customer complaints.
- Organize and log inventory for restaurant supplies.
Loan Processor & Teller
Grant County Bank
01.2019 - 11.2020
- Assisted supervisor daily balancing of the vault, which exceeded $50,000.
- Organized customer transactions receipts on a daily basis so that they could be properly filed in a timely manner.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Education
High School Diploma -
Petersburg High School
Petersburg, WV06.2015
Skills
- Customer Service
- Honest and Dependable
- Time management
- Reliable and Responsible
Timeline
Registration Specialist
Grant Memorial Hospital
03.2024 - Current
Owner/Manager
Puff Palace LLC
10.2021 - Current
Loan Processor & Teller
Grant County Bank
01.2019 - 11.2020
Restaurant Manager/ Waitress
3rd Base Sports Bar & Grille
02.2016 - 12.2022
High School Diploma -
Petersburg High School
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