Kaitlyn Koke
Mansfield,MA
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
Work History
Hairdresser/Hairstylist
The Messy Bun
Middleboro, MA
03.2022 - Current
- Keeping detailed records of customer information and services provided to increase return customers
- I schedule all my own appointments, take care of all money transactions
- Specialized in customizing hair color and employing various styling/cutting techniques for the best results
Assistant Manager
Hot Topic
Braintree, MA
11.2021 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Hairdresser/Hairstylist
A Cut Above
Taunton, MA, US
09.2019 - 03.2022
- Kept detailed records of customer information and services provided to increase return customers
- Assisted receptionists by answering phones, scheduling appointments, and collecting payments
- Specialized in customizing hair color and employing various styling/cutting techniques for the best results
Education
Cosmetology License - Cosmetology
Rob Roy Academy
Taunton, MA08.2016
High School -
Taunton High School
Taunton, MA06.2014
Skills
- Customer needs assessment
- Excellent communication
- Customer service-oriented
- Time management skills
- Problem solving
- Cleaning and sanitizing
Timeline
Hairdresser/Hairstylist
The Messy Bun
03.2022 - Current
Assistant Manager
Hot Topic
11.2021 - 02.2024
Hairdresser/Hairstylist
A Cut Above
09.2019 - 03.2022
Cosmetology License - Cosmetology
Rob Roy Academy
High School -
Taunton High School