Kaitlyn Lagumen
Cerritos,CA
Summary
Adept Technical Specialist with a proven track record at Apple, enhancing customer loyalty through exceptional problem-solving and technical support knowledge. Skilled in strategic planning and critical thinking, I excel in high-pressure environments, significantly contributing to product improvements and customer satisfaction. Demonstrates unparalleled time management and client relations, driving successful outcomes.
Overview
3
3
years of professional experience
Work History
Technical Specialist
Apple
Cerritos, CA
09.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Completed troubleshooting and diagnostics on company resources.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Receptionist
House Of Blends Barber Shop
Cerritos
03.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Los Alamitos High School
Los Alamitos, CA05.2020
Skills
- Technical support knowledge
- Software Development
- Strategic Planning
- Performance Analysis
- Problem-solving abilities
- Critical Thinking
- Time Management
- Customer/Client relations
Languages
Spanish
Native or Bilingual
Timeline
Technical Specialist
Apple
09.2021 - 07.2024
Receptionist
House Of Blends Barber Shop
03.2021 - 08.2021
Los Alamitos High School