Kaitlyn Lamar
Rancho Cucamonga,CA
Summary
Hardworking and motivated manager with nine years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Proud to engage with and brighten her community. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Mind, Body, and Soul Family Therapy
Rancho Cucamonga , CA
2023.10 - 2024.01
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Server
Olive Garden
Prattville , AL
2023.01 - 2023.04
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Accurately recorded orders on cash register and point-of-sale system.
Customer Service Representative Specialist
Capstone Finance
2022.01 - 2022.12
- Updated accounts, contacted customers to discuss proper payments to be made on their account, and maintained detailed records for inventory management.
- Processed and assisted customers in loan applications and monitored progress from start to finish.
- Implemented daily operating procedures to keep store clean,managing cash registers, and preparing bank deposits.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Customer Service Team Lead
Bass Pro Shops
Prattville , AL
2021.07 - 2021.12
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Inspected account books, recorded transactions, and counted and packaged currency.
- Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow.
- Prepared internal and regulatory financial reports, balance sheets and income statements. Handling day-to-day accounting processes to drive financial accuracy.
Lead Bartender
Applebee's Neighborhood Grill & Bar
2021.01 - 2021.06
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lead Teacher
Purcellville Children's Academy
2020.01 - 2020.12
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Taste Room Manager
Veramar Vinyards
Berryville , VA
2019.04 - 2020.01
- Provided customer service by answering inquiries and providing information about winery products.
- Assisted with the preparation of orders for shipment to customers.
- Checked incoming shipments for accuracy and quality assurance.
- Provided educational wine tastings to groups, discussing the various characteristics of each selection.
- Organized special events featuring wines from a variety of producers around the world.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
Education
Some College (No Degree) - General Studies
Central Alabama Community College
Prattville, ALSkills
- Active Listening and Learning
- Complete Loan Applications
- Analytical and Critical Thinking
- Oral and Written Comprehension
- Organizational Strengths
- Cash Handling
- Team Player
- Creative Solutions
- Lesson Plan Development
- Behavior Management Techniques
- Field Trip Planning
- Child Development
Certification
- ABC License - June 2019- June 2024
- First Aid/ CPR Training - January 2020-January 2022
Timeline
Office Assistant
Mind, Body, and Soul Family Therapy
2023.10 - 2024.01
Server
Olive Garden
2023.01 - 2023.04
Customer Service Representative Specialist
Capstone Finance
2022.01 - 2022.12
Customer Service Team Lead
Bass Pro Shops
2021.07 - 2021.12
Lead Bartender
Applebee's Neighborhood Grill & Bar
2021.01 - 2021.06
Lead Teacher
Purcellville Children's Academy
2020.01 - 2020.12
Taste Room Manager
Veramar Vinyards
2019.04 - 2020.01
Some College (No Degree) - General Studies
Central Alabama Community College
- ABC License - June 2019- June 2024
- First Aid/ CPR Training - January 2020-January 2022
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