Kaitlyn Lara
Baton Rouge,USA
Summary
Expedite with4 years of experience at IHOP, adept at coordinating meal delivery for timely service and customer satisfaction. Proven skills in problem-solving, customer service, and communication, ensuring a seamless dining experience. Successfully trained new staff, enhancing team performance and cohesion.
Overview
4
4
years of professional experience
Work History
Expedite
IHOP
07.2020 - 08.2024
- Coordinates meal delivery to ensure timely service and customer satisfaction, enhancing dining experience
- Streamlined kitchen communication, reducing order errors and improving efficiency
- Managed high-volume orders during peak hours, maintaining service quality and speed
- Trained new staff on best practices, boosting team performance and cohesion
- Optimized order flow, reducing kitchen-to-table time and enhancing overall dining experience
- Implemented system to track and improve service metrics
Manager
IHOP
02.2022 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Science - Biology
Louisiana State University And Agricultural & Mechanical College
Baton Rouge, LA05-2027
High School Diploma -
Woodland High School
Stockbridge, GA05-2023
Skills
- Problem Solving
- Customer Service
- Multitasking
- Adaptability
- Customer Engagement
- Communication
- Time Optimization
- Dependable and responsible
Languages
Spanish
Professional Working
Timeline
Manager
IHOP
02.2022 - 05.2022
Expedite
IHOP
07.2020 - 08.2024
Bachelor of Science - Biology
Louisiana State University And Agricultural & Mechanical College
High School Diploma -
Woodland High School
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