KAITLYN MANN
La Porte,TX
Summary
Adept at enhancing customer experiences and sales, my tenure at Lansdowne-Moody showcased my ability to resolve complaints and boost trust, elevating service standards. Leveraging strong communication and POS system expertise, I consistently exceeded sales targets by identifying customer needs, demonstrating a commitment to excellence and multitasking efficiency. Always ready and willing to pitch in and perform above expectations. Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
10
10
years of professional experience
Work History
Service Advisor
Lansdowne-Moody
Webster, TX
10.2022 - Current
- Explained amount for expected services and provided detailed answers to customer questions.
- Answered phone calls and responded to questions and concerns.
- Handled telephone inquiries regarding appointments and work in process.
- Recommended additional, useful services to customers to increase overall sales.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Sales Associate Specialist
NTB-National Tire & Battery
League City, TX
07.2019 - 07.2022
- Created and delivered engaging sales presentations to convey product benefits
- Recommended precise and effective solutions to customers after identifying problems
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services.
Cashier
Papa John's
Houston, TX
12.2016 - 09.2019
- Credit cards, checks, gift cards, and coupons were all processed by me
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
Cashier
CiCis Pizza
League City, TX
01.2015 - 08.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Clear Springs High School
League City, TX12.2017
Skills
- Customer Service
- Documentation and Reporting
- Handling Customer Complaints
- Computer Skills
- Excellent Communication
- Multitasking and Organization
- Building Customer Trust and Loyalty
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Customer relationship management
- Complaint resolution
- Service order flow
- Strong work ethic
Timeline
Service Advisor
Lansdowne-Moody
10.2022 - Current
Sales Associate Specialist
NTB-National Tire & Battery
07.2019 - 07.2022
Cashier
Papa John's
12.2016 - 09.2019
Cashier
CiCis Pizza
01.2015 - 08.2016
High School Diploma -
Clear Springs High School
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