Michael Smith
La Porte,Tx
Summary
Knowledgeable with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality. And also skilled technical support specialist with strong focus on resolving complex issues and enhancing user experiences. Proven track record in troubleshooting, system analysis, and providing effective solutions. Known for teamwork, adaptability, and delivering consistent, high-quality results in collaborative environments. Adept at navigating changing needs and ensuring reliable technical support.
Overview
10
10
years of professional experience
Work History
Dispatcher
Rise Broadband
08.2022 - Current
- As a Dispatcher it was my job to take calls for the tech we had in the field, and help them with jobs that needed to be moved around or added to there day.
- I would come in morning and route all the jobs we had to different tech in Texas while making there routes more efficient.
- I also spent some of the day calling customers to pull forward jobs to fill the day when work was needed.
- I spent a few months with the CSG team to developing better software.
- Once we got the software update i was giving the job of training the the whole company on how to use it.
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
Technical Support
Rise Broadband
08.2022 - 06.2023
- I took call from customer that was having internet issue or outages.
- It was my job to get them back online and surfing the web again.
- Also at my tenured with rise broadband.
- With my duty a mentor to the new hires, teaching is my passion.
- As i have been a T2 agent i was able to help new people with learning and understand what they are looking at, and helping them grown into superstars.
- Teaching is something that give me a reason to want to get up and go to work everyday.
- Also my time in T2 i had to work on APs and reload people to better frequencies and area witch they lived in.
- Had when one of our APs went down i was able to remote into the ap and work on it with the team to get it back up and running.
- I mainly worked on chat with other people in t2 not so much on the phones.
- I have since moved up with rise and now work in Dispatching.
Amazon Delivery Driver
Amazon DSP
01.2019 - 04.2022
- I drove the 32 foot Box truck to deliver packages to commercial and residential.
- I often had to fit into tight spaces.
- My job was to be on time and to make sure i was keeping up with the right paper work.
- Making sure the right package got to the right place.
- Long hours but outside but it was very fun.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Head Technician
Sportsplex
06.2015 - 07.2019
- I was the head technician director for the sports Plex it was my job to prepare write scripts and put on a live show for whatever event was coming.
- Improved equipment performance by conducting regular maintenance and system upgrades.
- Developed and implemented a comprehensive training program for new technicians, ensuring they gained the necessary skills and knowledge to excel in their roles.
- Developed troubleshooting guides and resources to assist technicians with common issues encountered on the job.
Education
Associate of Arts - Theater Arts
San Jacinto College
Pasadena, TX05-2014
Skills
- Conflict resolution techniques
- Technical support
- Surveillance
- Training & development
- Technical support
- Computer hardware
- Microsoft Excel
- Telecommunication
- Typing
- Video production expertise
- Route optimization expertise
- Sales
- Technical support
- Windows
- VoIP
- Operating systems
- Negotiation
- Communication skills
- Team leadership
- Video Production
- Live Production
- Photography
- Active Directory
- Computer Operation
- IT
- Crisis intervention training
- Live streaming
- Research
- Live chat
- Filming
- Video Editing
Languages
English
Full Professional
Timeline
Dispatcher
Rise Broadband
08.2022 - Current
Technical Support
Rise Broadband
08.2022 - 06.2023
Amazon Delivery Driver
Amazon DSP
01.2019 - 04.2022
Head Technician
Sportsplex
06.2015 - 07.2019
Associate of Arts - Theater Arts
San Jacinto College
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