Tammy Center
Chandler,AZ
Summary
Accomplished dispatcher with expertise in trucking dispatching and conflict resolution, honed at Arizona Materials LLC. Proven ability to manage high-stress situations and foster strong client relationships, ensuring seamless operations and customer satisfaction. Skilled in interdepartmental communications and employee management.
Skilled in problem-solving, multitasking, and maintaining operational efficiency, valued for reliability and flexibility.
Highly communicative Dispatcher with enthusiasm for every task.
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
37
37
years of professional experience
Work History
Dispatcher
Arizona Materials LLC
Phoenix, AZ
03.2004 - Current
- Coordinated transportation schedules to maximize delivery efficiency and minimize downtime.
- Monitored vehicle routes using GPS tracking systems for real-time updates and adjustments.
- Communicated with drivers to relay instructions, resolve issues, and ensure timely deliveries.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in Arizona.
- Coordinated dispatching of 150+ drivers to accomplish daily delivery requirements.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Resolved customer inquiries through various communication channels, enhancing customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Schedule required bulk cement and flyash for next day.
- Supervise Bulk drivers
Purchasing Agent
Arizona Materials LLC
Phoenix, AZ
09.2015 - 06.2022
- Negotiated pricing and terms with suppliers to optimize procurement strategies.
- Established working relationship with Vendors
- Evaluated vendor performance through comprehensive assessments and feedback loops.
- Managed inventory levels to ensure timely availability of materials for operations.
- Collaborated with cross-functional teams to align purchasing strategies with business goals.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Located and purchased parts needed to fix Ready-MIx trucks, Belly Dumps, Bulk haulers, Heavy equiment
- Located and purchased parts needed to fix batch plants, screen plants, generators, compressors, Crusher
- Located and purchased parts for needed regular scheduled Preventative Maintenance on fleet, equipment, mining and batch plants.
Dispatcher
CalMat Companies
Phoenix, AZ
01.1989 - 10.2002
- Coordinated daily dispatch operations to optimize resource allocation and delivery efficiency.
- Communicated effectively with drivers and clients to address scheduling conflicts and route adjustments.
- Implemented process improvements that enhanced workflow efficiency within dispatch team.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 105 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal reg
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
Education
High School Diploma -
Dobson HIgh
Chandler, AZSkills
- Conflict resolution techniques
- Weather conditions awareness
- Employee management
- Public relations management
- Trucking dispatching
- Customer relations
- Dispatch of drivers
- Interdepartmental communications
- Data entry
- Teamwork and collaboration
- Time management
- Customer service
- Multitasking Abilities
Timeline
Purchasing Agent
Arizona Materials LLC
09.2015 - 06.2022
Dispatcher
Arizona Materials LLC
03.2004 - Current
Dispatcher
CalMat Companies
01.1989 - 10.2002
High School Diploma -
Dobson HIgh