Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mara Nahir Maccarelli

West Palm Beach,FL

Summary

To secure a position utilizing my skills in an environment that offers opportunity for growth. Accomplished Agent possessing exceptional management and people skills. Skilled Agent experienced in identifying the needs of each patient or customers and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher

AMR
Pompano Beach, FL
03.2022 - Current
  • Took calls and booked transports
  • Directed dispatching, routing and tracking units in tampa county
  • Maintained updated and detailed records of calls in physical and electronic databases
  • loosely monitored dispatch board to triage and prioritize calls that are lights/sirens requested.
  • Facilitated communications between patients and field personnel to answer questions or resolve concerns.

Agent Team Member

AMR
Pompano Beach, FL
10.2021 - Current


  • Resolved caller issues quickly and thoroughly.
  • Obtained information by answering telephone calls. Took patient information, determined what equipment the patient required for the transpiration. Took information for payment. Analyzes if patient required lights/sirens.
  • Took online requests for hospitals and other company. entred data into system.
  • Dispatched calls and provide ETA.

Customer Service Representative

ALL LINES INSURANCE
West Palm Beach, FL
01.2017 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer phone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants. Looked for the best rates for each.

Customer Service Representative

OFFLEASE ONLY
West Palm Beach, FL
01.2016 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Advising customers to how our system works, promptly to avoid on-hold wait times.
  • Answered constant flow of customer walking in with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants advise when they were ready to see a vehicles i would be more then happy to find them a salesmen.

Secretary

INSURANCE OF THE PALM BEACHES
West Palm Beach, FL
01.2016 - 01.2017
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents. Date entry with new polices and make sure all the paperwork was sign and filled out correctly.
  • Completed accurate daily report documents, memos and invoices.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Customer Service Representative

SCHUMACHER AUTOMOTIVE SUBARU GROUP
West Palm Beach, FL
01.2015 - 01.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • constant flow of customer calls with minimal wait times. Took down information of each customer and what they needed to be done for the vehicles.
  • Offered advice and assistance to customers, paying attention to special needs or wants and request's.
  • Provided information regarding charge accounts and if it was under warranty.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

SCHUMACHER AUTOMOTIVE VOLKSWAGEN GROUP
West Palm Beach, FL
01.2015 - 01.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • kept a constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and if was covered under warranty
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Education

No Degree - Insurance

POLK STATE COLLEGE
Tampa, FL

High School Diploma -

John I Leonard Adult Education Center
West Palm Beach, FL

Associate of Arts - Business and Administration

STRAYER UNIVERSITY
2016

undefined

Computer Technology Academy
2016

Skills

  • Agent Collaboration
  • Clear Communication
  • Agent Support
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Conflict Resolution Techniques
  • Job Eligibility Determination
  • Maintaining Clean Work Areas

Certification

  • Customer Service License - 4-40
  • Certified Agent/Disptach, AMR - EMD Certification

Languages

Spanish
Native or Bilingual
English

Timeline

Dispatcher

AMR
03.2022 - Current

Agent Team Member

AMR
10.2021 - Current

Customer Service Representative

ALL LINES INSURANCE
01.2017 - 01.2017

Customer Service Representative

OFFLEASE ONLY
01.2016 - 01.2017

Secretary

INSURANCE OF THE PALM BEACHES
01.2016 - 01.2017

Customer Service Representative

SCHUMACHER AUTOMOTIVE SUBARU GROUP
01.2015 - 01.2016

Customer Service Representative

SCHUMACHER AUTOMOTIVE VOLKSWAGEN GROUP
01.2015 - 01.2016

No Degree - Insurance

POLK STATE COLLEGE

High School Diploma -

John I Leonard Adult Education Center

Associate of Arts - Business and Administration

STRAYER UNIVERSITY

undefined

Computer Technology Academy

Similar Profiles

CREATE PROFILE
Mara Nahir Maccarelli