Kaitlyn Maricelli

• Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
• Designed technical How To videos for others in the business to utilize for training purposes.
• Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
• Provided personalized end-user training, offering education via in-person and online courses.

• Assesses student interests and skills and provids strategic information about pursuing suitable courses.
• Explains institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
• Reviews admissions applications and evaluates student credentials.
• Investigates complaints and worked with students, parents and teachers on finding positive resolutions.

Coordinated new commercials and made sure that the right advertiser / buyer is airing the correct commercial on the television. Contact Sales Associates, Agencies, and others to double check and gain correct information for operation purposes.

• Interact and create relationships with customers Received A+ grading from "Secret Shoppers" who judge customer service performance.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Spokane Indians Baseball Club Help fans to their seats Create a fun environment for fans and families at the stadium Take orders for fans.

• Made drinks for customers Create schedules for employees Coach baristas.