Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Generic

Kaitlyn Maricelli

Rathdrum,ID

Summary

Friendly and outgoing leader with experience in customer service. Goal-setter who loves to work in the community and pays attention to detail. Enjoys working with others and co reuniting to team success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant PMO Analyst

Builders FirstSource
12.2022 - 09.2024
  • Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
  • Designed technical How To videos for others in the business to utilize for training purposes.
  • Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
  • Provided personalized end-user training, offering education via in-person and online courses.

Admissions Counselor

Grand Canyon University
01.2021 - 12.2022
  • Assesses student interests and skills and provids strategic information about pursuing suitable courses.
  • Explains institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Reviews admissions applications and evaluates student credentials.
  • Investigates complaints and worked with students, parents and teachers on finding positive resolutions.

Media Traffic Coordinator

KREM 2 News
02.2020 - 12.2020

Coordinated new commercials and made sure that the right advertiser / buyer is airing the correct commercial on the television. Contact Sales Associates, Agencies, and others to double check and gain correct information for operation purposes.

Teller I

First Interstate Bank
08.2019 - 02.2020
  • Interact and create relationships with customers Received A+ grading from "Secret Shoppers" who judge customer service performance.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Section Leader/Skybox Host

05.2015 - 08.2019
  • Spokane Indians Baseball Club Help fans to their seats Create a fun environment for fans and families at the stadium Take orders for fans.

Coffee Shop Manager

Phoenix Shop, Arizona Christian University
08.2017 - 05.2019
  • Made drinks for customers Create schedules for employees Coach baristas.

Graphic Design Intern

INTERNSHIP - Gonzaga University
05.2018 - 07.2018

Education

Master of Science - Leadership

Grand Canyon University
2022

Bachelor of Science - Communications

Arizona Christian University
2019

Associate of Arts - General Studies

Spokane Falls Community College
2017

Skills

  • Public Speaking
  • Communication
  • Customer Service
  • Coaching
  • Leadership
  • Organization
  • Customer service
  • Adapting to Innovation

Certification

Connected Project Delivery Certification

Affiliations

Calvary Chapel Spokane 09/2020

Vanessa Behan Crisis Center 12/2019

SCRAPS 08/2019

Feed My Starving Children 03/2018


Additional Information

  • Was Editor in Chief for the Mt. Spokane High School yearbook where I acquired leadership and responsibility skills
  • Resume Reel - Https://www.youtube.com/watch?v=OCj8yZh2bKE.

Timeline

Assistant PMO Analyst

Builders FirstSource
12.2022 - 09.2024

Admissions Counselor

Grand Canyon University
01.2021 - 12.2022

Media Traffic Coordinator

KREM 2 News
02.2020 - 12.2020

Teller I

First Interstate Bank
08.2019 - 02.2020

Graphic Design Intern

INTERNSHIP - Gonzaga University
05.2018 - 07.2018

Coffee Shop Manager

Phoenix Shop, Arizona Christian University
08.2017 - 05.2019

Section Leader/Skybox Host

05.2015 - 08.2019

Master of Science - Leadership

Grand Canyon University

Bachelor of Science - Communications

Arizona Christian University

Associate of Arts - General Studies

Spokane Falls Community College
Kaitlyn Maricelli