Kaitlyn Martuscelli
Lakeland,FL
Summary
Customer-focused professional with 7+ years in customer service and service coordination. Skilled in effective communication, priority management, and professional problem resolution in fast-paced environments. Experienced in team coordination, procedural adherence, and maintaining accurate documentation while ensuring safety and attention to detail.
Overview
8
8
years of professional experience
Work History
Construction Assistant Manager
Odyssey Manufacturing
Tampa, FL
01.2026 - Current
- Assisted Service Manager with daily operations and coordination of Construction Department to ensure smooth workflow.
- Coordinated and dispatched technicians for municipal water and wastewater installation, service, and maintenance projects, enhancing project execution.
- Communicated with technicians, management, customers, and internal departments to ensure projects are completed efficiently.
- Manage legal, regulatory, and project documentation while maintaining accuracy and attention to detail.
- Tracked project status, required documentation, and job completion for high priority municipal accounts, ensuring timely project delivery.
- Coordinated billing requirements and verified completed projects are properly documented for timely invoicing.
- Support installation and service projects involving chemical systems used in municipal water and wastewater treatment.
Accounting Administrative Assistant
Odyssey Manufacturing
Tampa, FL
01.2025 - Current
- Handled daily inbound calls, assisting customers with orders, billing, and accounting inquiries to ensure satisfaction.
- Received, input, and processed customer orders by phone and email, verifying information for accuracy to facilitate seamless transactions.
- Handle daily inbound calls and assist customers with orders, billing, and accounting inquiries.
- Maintained organized records and business documentation, ensuring current and accurate information to support efficient operations.
- Maintain organized records and business documentation while ensuring information remains current and accurate.
Branch Assistant Manager
Building Air Services – Coolsys
Pinellas Park, FL
01.2024 - 01.2025
- Coordinated and dispatched technicians to service calls, effectively managing changing priorities in a fast-paced environment to ensure timely response.
- Communicated with customers regarding service needs, scheduling, estimates, and job status.
- Prepared work order invoices and monitored daily billing totals, ensuring accuracy and prompt processing.
- Prepared work order invoices and monitored daily billing totals.
- Created purchase orders and processed vendor invoices while maintaining accurate records.
- Identified discrepancies and resolved billing issues, maintaining accuracy and enhancing customer satisfaction.
Customer Support Specialist
Florida Window and Door
Lake Worth, FL
01.2022 - 01.2024
- Delivered professional customer support and communicated timely project updates to enhance customer experience.
- Managed client accounts and documented customer interactions to ensure accurate records and follow-up.
- Collaborated with internal departments to address customer needs and resolve issues effectively.
- Entered and maintained customer information within internal database systems.
- Completed permit applications and processed important customer documentation.
Service Administrator
Alta Material Handling
Ronkonkoma, NY
01.2020 - 01.2022
- Acted as the primary point of contact for customers regarding automotive service and repair needs.
- Communicated with technicians and service managers to coordinate timely service.
- Scheduled appointments and updated customers on service and parts order status to enhance communication.
- Managed billing for completed work orders and ensured accurate service records to support operational efficiency.
- Explained warranty information and company policies clearly and professionally.
- Provided administrative support while balancing multiple customer inquiries and service priorities to maintain workflow.
Receptionist
Atlantic Chevrolet & Cadillac
Bayshore, NY
01.2019 - 01.2020
- Welcomed customers and managed multiple incoming calls, ensuring a professional and friendly experience.
- Addressed customer inquiries and efficiently directed requests to appropriate departments, enhancing service flow.
- Managed service department payments and closeouts with accuracy.
- Processed sales deposits and accurately applied payments to customer contracts, ensuring financial integrity.
Education
High School Diploma -
Mepham High School
Bellmore, NYSkills
- Project Coordination
- Regulatory Compliance
- Scheduling & Coordination
- Microsoft Office
- Google Suite
- Problem Solving
- Attention to Detail
- Working Under Pressure
- Exceptional Customer Service
- Professional Communication
- Conflict Resolution
- Teamwork & Collaboration
- Adaptability & Flexibility
- Client management
Timeline
Construction Assistant Manager
Odyssey Manufacturing
01.2026 - Current
Accounting Administrative Assistant
Odyssey Manufacturing
01.2025 - Current
Branch Assistant Manager
Building Air Services – Coolsys
01.2024 - 01.2025
Customer Support Specialist
Florida Window and Door
01.2022 - 01.2024
Service Administrator
Alta Material Handling
01.2020 - 01.2022
Receptionist
Atlantic Chevrolet & Cadillac
01.2019 - 01.2020
High School Diploma -
Mepham High School