Summary
Overview
Work History
Education
Skills
Certification
Personal Statement
Languages
Timeline
Generic

Kaitlyn McCain

Grand Rapids

Summary

  • Personable Physical Therapy Technician with outstanding knowledge of Body Mechanics, Anatomy, and Physiology, as well as success in treatment equipment use.
  • Dedicated health and fitness educator eager to leverage a strong understanding of health promotion principles and best practices. Strong interpersonal and empathetic skills for building positive relationships.
  • Enthusiastic Sales and Customer Service worker with expertise in communication and negotiating. Driven to provide superior quality customer service as well as creating solutions for customers to drive loyalty, retention, and revenue.
  • Hardworking and passionate health professional with strong organizational and communication skills. Eager and willing to help achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Flexologist

StretchLab
10.2024 - Current
  • Perform one-on-one assisted stretching and mobility training for clients of various age groups and ailments
  • Onboarding of new flexologists to ensure that every member and new client has a high quality experience every visit to the studio
  • Conduct monthly team meetings to discuss retention and conversion rates, promotions, and any other outstanding business matters
  • Ensure safety of clients and fellow co-workers by teaching proper stretching techniques and enforce Stretchlab policies and safety rules


Sales Associate

StretchLab
09.2024 - Current
  • Assist the General Manager with daily operations, greet customers, book sessions, and play an active role in selling memberships to prospective and existing members
  • Driving membership sales and keeping clients informed and satisfied
  • Deliver excellent customer service to all clients by answering all questions and concerns
  • Meet a specific call goal by reaching out to potential prospects and incoming new leads


Sales Consultant

Strengthio Fitness
06.2023 - Current
  • Offered and represented the company's products and services to a wide range of clients in the Grand Rapids area
  • Maintained sense of urgency in answering and following up with customer questions and requests through email, phone, or in person visits
  • Built positive customer relationships through in-person consultations within Grand Rapids and extending to locations 30 miles outside of the city

Fitness Specialist Intern

The McCahill Group
05.2023 - 08.2023
  • Advised and assisted with multiple group exercise classes
  • Created and advertised new fitness educational pieces each month
  • Developed and spearheaded a workplace wellness challenge that was implemented globally
  • Promoted and educated clients on health and wellness products
  • Greeted and helped clients obtain information about the fitness facility and answered all questions or concerns thoroughly

Assistant Fitness Trainer and Health Educator

Positive Vibes-Heather Winia
07.2022 - 12.2022
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Assisted and helped lead Cross-Fit training workouts and other physical activity classes with special population individuals of variant activity levels
  • Assisted and helped run health and wellness seminars in state and out of state
  • Promoted available resources and connected individuals with services Positive Vibes provided
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs

Physical Therapy Technician

Therapy Unlimited
12.2018 - 08.2019
  • Prepared patients to meet with physical therapists.
  • Administered routine exams and treatment for patients.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Inventoried supplies and ordered more for office and patient rooms.

Education

Bachelor of Science -

Grand Valley State University
Allendale, MI
12.2023

High School Diploma -

Novi High School
Novi, MI
05.2019

Skills

  • Problem Solving and Mastered Multitasking
  • Excellent customer service skills
  • Team Collaboration and Independent Worker
  • Leadership skills
  • Fitness Instruction
  • Health and wellness knowledge
  • Medical Terminology
  • Body Mechanics

Certification

  • Adult and Pediatric CPR/AED Certified
  • Adult and Pediatric First Aid Certified
  • Flexologist, Stretchlab - 10/23-current

Personal Statement

I have a passion for all aspects of health and wellness and derive reward through supporting others in their wellness journey. Providing health coaching, nutritional and fitness guidance and education regarding healthy living are my objectives of my career. Utilization of my education and experience to inspire, motivate and improve people’s lives and well-being are my ultimate goals.

Languages

Spanish
Limited Working

Timeline

Lead Flexologist

StretchLab
10.2024 - Current

Sales Associate

StretchLab
09.2024 - Current

Sales Consultant

Strengthio Fitness
06.2023 - Current

Fitness Specialist Intern

The McCahill Group
05.2023 - 08.2023

Assistant Fitness Trainer and Health Educator

Positive Vibes-Heather Winia
07.2022 - 12.2022

Physical Therapy Technician

Therapy Unlimited
12.2018 - 08.2019

Bachelor of Science -

Grand Valley State University

High School Diploma -

Novi High School

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Kaitlyn McCain