Kaitlyn McMillan
Kingsport,US
Summary
Retail management professional with proven track record in leading store operations and driving sales. Strong focus on team collaboration and achieving results, ensuring reliability, and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Car Sales Consultant
CarMax
08.2022 - Current
- Determine customer budget and vehicle needs
- Secure financing for vehicle purchases
- Complete daily title paperwork
- Appraise vehicle trade ins
- Cleaned and prepare vehicles for appointments, including minor repairs
- Interact with customers to understand their needs and preferences
- Excellent ability to pivot a customer interaction into a solution sale
- Provide exceptional customer service throughout the sales process
Assistant Store Manager
Food City Store
02.2019 - 07.2022
- Loss prevention, direct apprehension of shop lifters and partnering with law enforcement
- Ensuring all departments are running efficiently and on schedule
- Customer deescalation, maintaining a positive customer shopping experience at all times
- Ordering stock for grocery department including merchandising for events/sales
- Wine sales and merchandising, including working directly with wine vendors to establish displays and purchasing product for location
- Ability to cover multiple roles in each department including meat cutter, produce helper, dairy stocker, cashier, cake decorator, etc
Food Service Manager
Food City
02.2019 - 07.2022
- Maintain floor stock levels for bakery and deli
- Monthly inventory of all food supplies
- Weekly supply orders for frozen, fresh, and dry supplies
- Food Service staff development and coaching
- Coordination of special events and promotions
- Catering assistance by working directly with the catering coordinator to staff and prepare for events
- Ability to cover all positions in department including cake decorator, cook, baker, etc
Store Manager
GameStop
01.2014 - 01.2019
- Top 5 Assistant Store Managers in the district 2016
- Surpassed store sales goal for 2017 fiscal year
- Weekly feedback for all team members
- Marketing and merchandising
- Hiring and training all employees
- Scheduling and managing payroll
- 2018 Quarters 3 & 4 Prestige Award winner
Education
High school diploma -
Gate City High School
Gate City, VA01.2013
Skills
- Cash Handling
- Store Management Experience
- Inventory Control
- Merchandising
- Supervising Experience
- Loss Prevention
- Food Safety
- Recruiting
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- National Honor Society, 06/01/13
- TN/VA Scholar, 06/01/13
- AIMS Scholar, 07/01/13
Timeline
Car Sales Consultant
CarMax
08.2022 - Current
Assistant Store Manager
Food City Store
02.2019 - 07.2022
Food Service Manager
Food City
02.2019 - 07.2022
Store Manager
GameStop
01.2014 - 01.2019
High school diploma -
Gate City High School
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