Kaitlyn McPhillips
Mobile
Summary
Dedicated clinical therapy professional focused on improving patient well-being through compassionate and knowledgeable support. Deeply passionate about helping others and improving awareness, accessibility, and quality of mental health care availability within the community, with experience in many fields and capacities. Highly organized with specific skills in basic computer programs and varying electronic medical record softwares, communication with co-workers and other providers, community outreach and education, and data analysis. Experienced in working with and caring for patients with a wide range of mental health disorders, both in individual and group settings. Currently working to obtain LICSW.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Bradford Health Services
Mobile
05.2023 - 07.2023
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Coordinated weekly work schedules for department employees.
- Interviewed applicants and made recommendations for new hires.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Admitted patients to services and completed thorough clinical documentation.
- Managed patient flow and directed clinical staff to ensure tasks are completed on time and patient care continues to exceed standard.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, and space availability into consideration.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
Intensive Outpatient Counselor
Bradford Health Services
Mobile
12.2019 - Current
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
- Developed strong knowledge of current clinical best practices and individual and group counseling techniques.
- Facilitated productive therapy sessions and utilized growth-promoting exercises to help patients improve mental health.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Developed comprehensive treatment plans for patients diagnosed with various conditions.
- Provided in-depth counseling for clients with substance abuse disorders and other mental health disorders and created plans for long-term recovery.
- Acted as interim clinical coordinator/supervisor when necessary, by providing oversight on clinical decisions, medical record keeping, policy compliance, schedule management, and patient care for clinical staff.
Case Management Intern
Catholic Social Services
Mobile
01.2018 - 08.2019
- Worked within the EA department of Catholic Social Services to provide emergency assistance to clients by coordinating financial assistance to pay utility bills or providing food and referrals for local resources or necessary treatment.
- Utilized assessment skills, understanding of the grant and funding requirements, and documentation skills on the Apricot platform to preform job duties.
Suicide Prevention Specialist
Samaritan Behavioral Health
Dayton
08.2017 - 07.2018
- Worked with all students at Stiver’s School for the Arts, grades 7-12, in teaching the Signs of Suicide Curriculum.
- Delivered initial and follow-up screenings, recorded and interpreted all collected data and evaluated need for intervention and/or treatment.
- When student found to be at-risk, a number of responses may be required, including further assessment, de-escalation, case-management, collaboration with parents and/or teachers, or referral to long term mental health services or the immediate response team at Crisis Care.
- Created a PR campaign involving the production of business post-cards, flyers, newsletters, bracelets, and other products.
- Planned, coordinated, and executed community outreach events to spread awareness and education of the pervasive mental health issues facing various populations.
Crisis Therapist Intern
Samaritan Behavioral Health
Dayton
05.2017 - 08.2017
- Completed a semester of field practicum in service of obtaining MSW by helping clients in crisis.
- Assisted patients through the crisis hotline, in addition to emergency walk-in appointments, and field work, during which the crisis therapist would respond to emergency calls within the community and work with the clients off site in an effort to restore baseline functioning for the client.
- Provided assessment of the clients presenting problem using empathy and active listening to build relationships with the clients.
- Provided preliminary diagnosis in accordance with the DSM V.
- Utilized de-escalation techniques to engage clients in treatment planning process, including follow-up care or commitment to psychiatric hospital to provide stabilization when necessary.
- charted billable services and client history and diagnosis and coordinated with local providers and psychiatric hospitals to ensure continued care for clients.
Patient Care Specialist/Case Manager
Samaritan Behavioral Health Health
Dayton
08.2016 - 08.2017
- Worked with patients in drug and addiction services in a medical and psychological format.
- Assisted the Medically Assisted Treatment program with supervised urine drug screens, measurement of vitals, supervised and recorded physicals, and managed the random pill counts.
- Preformed case management assessments, individual case management sessions, and assisted in group therapy sessions.
- Preformed many IT tasks and troubleshooting for the department as needed.
Research Assistant
Southeast Louisiana Veteran Health Care System
New Orleans
10.2014 - 06.2016
- Primarily collected, entered, and preformed basic analysis of research data in Microsoft Excel and SPSS computer programs.
- Assisted in peer review of research articles, observed group consultation and directed therapy, and completed other clerical tasks needed.
- Created posters based on the research studies completed during internship and presented these posters at ISTSS Conference in New Orleans, LA.
Employee Assistance Counselor
University Of South Alabama College
Mobile
08.2023 - Current
- Provided confidential counseling services to students and staff at the university.
- Facilitated workshops on stress management and mental health awareness.
- Conducted assessments to identify individual counseling needs and concerns.
- Developed resources for crisis intervention and emotional support strategies.
- Maintained accurate records of counseling sessions and interventions provided.
- Provided assessments and referrals to employees with mental health issues.
- Monitored client progress through regular check-ins and evaluations of treatment plans.
- Developed individualized treatment plans for clients in need of counseling.
- Counseled individuals struggling with substance abuse issues or addiction recovery programs.
- Collaborated with other service providers to coordinate comprehensive treatments for clients.
- Maintained accurate records of all client interactions, assessments, referrals, and treatment plans.
- Connected clients with best-fit resources and services to meet unique needs.
Education
Bachelor of Science - Psychology
Tulane University
New Orleans05.2016
Master of Social Work -
University of Southern California
Los Angeles, CA08.2019
Skills
- Therapeutic expertise
- Addictions specialist
- Suicide precautions expertise
- Treatment planning
- Diagnostic ability
- Outreach programming specialist
- Crisis intervention
- Adolescent Development
- Individual Therapy
- Defining Treatment Objectives
- Case Management
- Team Management
- First Aid/CPR
- Social Work
- Patient Advocacy
- Support Group Facilitation
- Care Planning
- Group Counseling
Certification
- Licensed Master of Social Work
- Substance Abuse Prevention Skills Training (SAPST-SAMHSA)- 2017
- Prevention Ethics Training (SAMHSA)- 2017
- Collaborative Assessment and Management of Suicidality (CAMS) Training- 2017
Timeline
Employee Assistance Counselor
University Of South Alabama College
08.2023 - Current
Clinical Coordinator
Bradford Health Services
05.2023 - 07.2023
Intensive Outpatient Counselor
Bradford Health Services
12.2019 - Current
Case Management Intern
Catholic Social Services
01.2018 - 08.2019
Suicide Prevention Specialist
Samaritan Behavioral Health
08.2017 - 07.2018
Crisis Therapist Intern
Samaritan Behavioral Health
05.2017 - 08.2017
Patient Care Specialist/Case Manager
Samaritan Behavioral Health Health
08.2016 - 08.2017
Research Assistant
Southeast Louisiana Veteran Health Care System
10.2014 - 06.2016
Bachelor of Science - Psychology
Tulane University
Master of Social Work -
University of Southern California