Kaitlyn Michalski
Naperville,IL
Summary
Detail-oriented and dependable professional with experience in customer service, safety monitoring, and public-facing roles. Skilled at maintaining calm, organized environments while assisting patrons with courtesy, clarity, and discretion. Brings strong communication skills, sound judgment, and a deep respect for shared spaces to every role.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2025 - Current
- Worked in a luxury retail environment requiring strong customer awareness and maintaining a professional, discreet presence aligned with brand standards.
- Monitored surveillance systems and conducted floor patrols to ensure safety of customers, staff, and merchandise.
- Observed patron behavior and addressed concerns discreetly and professionally.
- Provided courteous assistance to customers and employees while enforcing store policies.
- Conducted regular safety checks of exits, alarms, and emergency equipment.
- Maintained written reports with accuracy and attention to detail, and communicated clearly with management and team members.
Line Cook
Home Run Inn Pizza
03.2024 - 02.2025
- Prepared and cooked a variety of appetizers, entrées, and sides according to recipes, quality standards, and presentation guidelines.
- Maintained a clean and organized workstation, following sanitation guidelines at all times.
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures.
- Operated various kitchen equipment such as fryers, ovens, etc., ensuring their proper functioning.
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality.
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Front Counter Cashier
Le Chocolat Du Bouchard
02.2023 - 09.2023
- Maintained organization and food safety standards of the pastry and chocolate counters, including restocking merchandise, rotating displays, and cleaning all surfaces used during the workday.
- Efficiently processed customer transactions at the front counter, ensuring accurate cash handling and providing excellent customer service.
- Assisted customers in locating products, answering inquiries, and resolving any issues or complaints in a professional manner.
- Provided exceptional customer service by greeting customers warmly, addressing their needs promptly, and offering assistance throughout their shopping experience.
- Demonstrated flexibility by quickly adapting to changes in store procedures.
Party Host
Le Chocolat Du Bouchard
02.2023 - 09.2023
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
- Effectively communicated with the kitchen staff to ensure timely delivery of food and drink orders Assisted in setting up the party room, including setting tables and staging hors d'oeuvres and desserts.
- Adapted quickly to unexpected situations or changes in plans during parties while maintaining professionalism.
- Resolved conflicts or issues among party attendees in a calm and professional manner.
- Received consistently positive feedback from clients regarding the quality of parties hosted.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, ILSkills
Customer & Public Service:
Customer assistance, Communication skills, Conflict management, Hospitality
Organization & Operations:
Attention to detail, Organizational skills, Stocking, Product presentation
Technical & Administrative:
POS systems, Microsoft Office, Cash handling
Safety & Compliance:
Food safety, Security procedures, Observation and reporting
Timeline
Security Officer
Allied Universal Security Services
03.2025 - Current
Line Cook
Home Run Inn Pizza
03.2024 - 02.2025
Front Counter Cashier
Le Chocolat Du Bouchard
02.2023 - 09.2023
Party Host
Le Chocolat Du Bouchard
02.2023 - 09.2023
Associate of Arts -
College of DuPage