Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Kaitlyn-Michelle Rodebaugh

Kaitlyn-Michelle Rodebaugh

Wingate,NC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mail Handler Assistant

Jesse Helms Museum Center
Wingate, NC
03.2024 - 05.2024
  • Sorted incoming mail according to established procedures and distributed it to appropriate departments.
  • Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
  • Maintained records of incoming and outgoing mail including tracking numbers for parcels.
  • Reported any malfunctions or problems with equipment to supervisors immediately.
  • Inspected parcels for proper sealing before they were sent out and ensured that all items were securely packaged.
  • Stored supplies in an organized manner in order to facilitate easy retrieval when needed.
  • Verified accuracy of customer addresses prior to mailing packages or letters out.

Server

Hilltop Fish Fare & Steakhouse
Monroe , NC
11.2023 - 02.2024
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Assistant Chef

River Run Country Club
Davidson , NC
06.2023 - 08.2023
  • Assisted Head Chef in preparation of menus for special occasions and events.
  • Monitored stock levels and placed orders to ensure adequate supplies were available.
  • Maintained cleanliness standards in kitchen and dining areas, including sanitation of equipment and surfaces.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and shredding vegetables.
  • Checked the quality of raw materials before using them in order to maintain high standards of food production.
  • Carried out meal service duties such as plating up meals for customers or guests according to instructions from Head Chef or Sous Chef.

Server

Link & Pin
Huntersville , NC
04.2022 - 06.2023
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Reservations Manager

Fox & Hound Wood Grille and Tavern
Huntersville, NC
06.2021 - 02.2022
  • Identified trends in customer feedback and adjusted services accordingly.
  • Responded promptly to all customer complaints regarding reservations services.
  • Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
  • Assisted customers in selecting room types based on their preferences and budget constraints.
  • Coordinated activities between various teams within the organization related to reservations management.
  • Managed inventory of available rooms across multiple properties owned by the company.

Customer Service Cashier

Harris Teeter Grocery Store
Huntersville , NC
12.2019 - 11.2020
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Florist Manager

Harris Teeter Grocery
Huntersville, NC
12.2019 - 11.2020
  • Developed promotional strategies to increase sales and gain customer loyalty.
  • Monitored inventory levels to ensure availability of products for customers.
  • Created floral arrangements for special occasions such as weddings and funerals.
  • Provided advice and assistance to customers regarding selection of flowers and plants.
  • Ensured that all safety standards were met in accordance with company policies.
  • Adhered to quality control standards when selecting flowers for displays.

Education

Bachelor of Science - Behavioral Psychology

Wingate University
Wingate, NC
05-2026

High School Diploma -

William Amos Hough High School
Cornelius, NC
02-2022

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Coordination
  • Reading Comprehension
  • Project management abilities
  • Customer Service
  • Complaint Handling
  • Research
  • Staff Training
  • Call Center Operations
  • Positive and professional
  • High-energy attitude

Languages

English
Full Professional
Spanish
Limited

Certification

  • CITI Program Research - Good Clinical Practice

Affiliations

  • Choreographer for National Honors Dance Society
  • Community Service with Elevation Church
  • Community Services with Local School Systems
  • Note Taker for Wingate University; Psychology 321
  • Research Assistant; Psychology Department of Wingate University

Timeline

Mail Handler Assistant

Jesse Helms Museum Center
03.2024 - 05.2024

Server

Hilltop Fish Fare & Steakhouse
11.2023 - 02.2024

Assistant Chef

River Run Country Club
06.2023 - 08.2023

Server

Link & Pin
04.2022 - 06.2023

Reservations Manager

Fox & Hound Wood Grille and Tavern
06.2021 - 02.2022

Customer Service Cashier

Harris Teeter Grocery Store
12.2019 - 11.2020

Florist Manager

Harris Teeter Grocery
12.2019 - 11.2020

Bachelor of Science - Behavioral Psychology

Wingate University

High School Diploma -

William Amos Hough High School

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Kaitlyn-Michelle Rodebaugh