Kaitlyn Miller
New York,NY
Summary
Motivated team member with an engaging personality and flexible approach. Proven multitasker and team collaborator, I excelled in the service industry by enhancing guest experiences through exceptional service and maintaining high cleanliness standards. I consistently contributed to efficient workflow and positive work environments, showcasing hospitality service expertise without compromising service quality.
Overview
3
3
years of professional experience
Work History
Waitress
Roosters
2022.06 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Server/Delivery Driver/Kitchen Prep Cook
Giovanni's Pizza
2021.09 - 2022.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Ice Cream Server/Team Member
Whit's Frozen Custard
2021.06 - 2021.09
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
Education
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05.2028
High School Diploma -
Waverly High School
Waverly, OH05.2024
Skills
- Strong multitasking
- Customer Service
- Team Collaboration
- Hospitality service expertise
Timeline
Waitress
Roosters
2022.06 - Current
Server/Delivery Driver/Kitchen Prep Cook
Giovanni's Pizza
2021.09 - 2022.05
Ice Cream Server/Team Member
Whit's Frozen Custard
2021.06 - 2021.09
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
High School Diploma -
Waverly High School
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