Kaitlyn Moreno
NORWALK,CA
Summary
At Sharetea Cerritos, excelled as a Boba Barista by leading team enhancements and optimizing peak-hour workflow, significantly boosting customer satisfaction. Demonstrated expertise in staff training and development, alongside exceptional customer service skills. Achieved a harmonious blend of time management and team leadership, ensuring high-quality service and maintaining rigorous health standards.
Overview
2
2
years of professional experience
Work History
Boba Barista
Sharetea Cerritos
09.2022 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service
- Maintained a clean and organized workspace, adhering to strict health and safety standards
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities
- Participated in inventory management tasks to ensure adequate stock levels for daily operations
- Cleaned counters, machines, utensils, and seating areas daily
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation
- Trained new team members , sharing knowledge and expertise of coffees, teas, and merchandise
- Maintained regular and consistent attendance and punctuality
- Cross-trained existing employees to maximize team agility and performance
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
Education
Bachelor of Science - Psychology
California State University, Fullerton
Fullerton, CA05.2026
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2022
Skills
- Positive Attitude Display
- Exceptional customer service
- Team Leadership
- Time Management
- Staff Training and Development
- Staff Management
Timeline
Boba Barista
Sharetea Cerritos
09.2022 - Current
Bachelor of Science - Psychology
California State University, Fullerton
High School Diploma -
Bell Gardens High School
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