Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Moreno

Houston,TX

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Old Navy
Houston, TX
07.2024 - Current
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Trained new associates on store policies, procedures, and customer service best practices.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Established rapport with customers to enhance service experience. with customers to encourage repeat business.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Maintained inventory accuracy through regular stock checks and organization.

Education

High School Diploma -

Klein Forest High School
Houston, TX
06-2024

Skills

  • Customer service
  • Customer assistance
  • Customer engagement
  • Collaboration skills
  • Teamwork
  • Interpersonal communication
  • Problem-solving
  • Reliability and punctuality
  • Professional appearance
  • Friendly and outgoing

Timeline

Retail Sales Associate

Old Navy
07.2024 - Current

High School Diploma -

Klein Forest High School