Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Muniz

Fort Worth,TX

Summary

Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

4
4
years of professional experience

Work History

Sr scheduler

TEXAS ONCOLOGY
02.2023 - Current
  • Scheduling appointments for patient consultations, procedures and visits with medical personnel
  • Resolved scheduling conflicts proactively to minimize delays and maintain strong relationships with clients and partners.
  • Liaise and coordinate with health care professionals about schedules, patients and any change
  • Coordinated cross-functional teams for seamless project execution and timely delivery of key milestones.
  • Streamlined scheduling processes by implementing efficient software solutions, resulting in improved project timelines.

PATIENT ACCESS REPRESENTATIVE

USMD CLEARFORK
01.2022 - 01.2023
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Process billing information and distribute payment information
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Log patient information digitally and maintain records on program NextGen
  • Facilitate communication of patient case and status to clinicians
  • Proficiency in programs such as Microsoft Word, Excel, Outlook.

Front Desk Receptionist

GOLDWAVES SALON
02.2020 - 12.2021
  • Answered, transferred and responded to phone calls (multiple phone line) and emails
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Appointment scheduling, experience with software's such as Millennium and Meevo2
  • Followed opening and closing procedures as outlined by salon guidelines.
  • Streamlined office operations for improved productivity with effective organization and communication skills.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX

Skills

  • Schedule Development
  • Deadline Management
  • Adaptability
  • Attention to Detail
  • Client Relations
  • Conflict Resolution
  • Organizational Skills
  • Time Management
  • Quality Assurance

Timeline

Sr scheduler

TEXAS ONCOLOGY
02.2023 - Current

PATIENT ACCESS REPRESENTATIVE

USMD CLEARFORK
01.2022 - 01.2023

Front Desk Receptionist

GOLDWAVES SALON
02.2020 - 12.2021

Associate of Arts -

Tarrant County College

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Kaitlyn Muniz