Summary
Overview
Work History
Education
Skills
Technical Proficiencies
Awards
Additional Positions
Hobbies and Interests
Volunteer Experience
Timeline
Generic

Kaitlyn Murray

Hazlet,NJ

Summary

Exceptional and hardworking candidate with career-long experience of operational management , financial analysis and employee development success for leading organizations. Passionate about creating and ensuring an exceptional guest experience.

Overview

10
10
years of professional experience

Work History

CASE MANAGEMENT SUPERVISOR

EPIQ Global
New York, NY
11.2022 - Current
  • Organize and facilitate efficient operations for diverse team of 15 analysts responsible for moving all Mass Tort legal cases from initial planning through case settlement while maintaining internal and external standards.
  • Conduct thorough interviews and perform hiring of new employees.
  • Regularly utilize spreadsheets, pivot tables, and data entry within Excel to conduct diligent analyses of client data.
  • Administer oversight of three separate litigations while complying with different guidelines and qualifications bringing in 4 million dollars of revenue over1 year timespan
  • Supervise operations of more than 15 analysts collectively responsible for over 8000 claimants
  • Ensure all departments are aware of case management wins and challenges by organizing weekly meetings and creating agendas to maintain smooth-functioning company operations.
  • Apply streamlined processes for performing operational tasks such as time keeping, approving paid time off, etc.

MASS TORT INVESTIGATOR

Morgan & Morgan
Longwood, FL
02.2022 - 11.2022
  • Utilize social media platforms, background checks, and records of internet usage to thoroughly research and locate clients.
  • Regularly study past cases to locate and resume processes for more than 30 clients.
  • Facilitate outreach and collaboration with various businesses to locate missing clients.
  • Maintain meticulous, detailed Excel spreadsheets to track contact made with clients and organize confidential client information.
  • Liaise directly with senior management to update them on status of investigations and client relations.

PERSONAL INJURY – TEAM LEAD

Morgan & Morgan
Longwood, FL
01.2021 - 02.2022
  • Oversaw over 25 Case Consultants daily operations.
  • Drafted and prepared detailed Excel documents and reports of client data to ensure effective data analysis and organization.
  • Regularly updated and maintained daily stats and metrics within streamlined departmental data sheets.
  • Conducted thorough performance evaluations of case consultants to identify strengths and opportunities for additional coaching.
  • Fostered and maintained positive, motivating, and goal-oriented working environment to boost team morale and productivity.
  • Monitored and assessed phone cues and abandon rates to identify opportunities to improve and optimize staff performance.

RECREATION COORDINATOR

The Walt Disney Company
Lake Buena Vista, FL
08.2014 - 01.2021
  • Supervised daily operations of more than 100 employees, ensured accurate billing and proper use of labor.
  • Coordinated, planned and facilitated many Resort events and activities for guest enjoyment.
  • Tracked and Analyzed revenue and expenses department wide.
  • Implemented onboarding process of new employees by providing information on company standards, policies, and procedures during carefully orchestrated orientation sessions.
  • Led and coached team members to provide guests with a luxury and exceptional guest experience.
  • Fostered a positive and motivating work environment to boost employee morale and work performance.
  • Created, analyzed and delivered comprehensive recreation facility downtime report and supplies inventory to respective resort leadership.
  • Tracked program spending, enrollments and attendance to produce monthly reports for program director

Education

Bachelor of Science in Hospitality Management -

Bellevue University
Bellevue, NE
01.2020

Skills

  • Hospitality Management
  • Team Training & Development
  • Financial analysis and reporting
  • Event Planning
  • Quick Problem-Solving Skills
  • Interpersonal Communication
  • Spreadsheet organization
  • Multi-task Prioritization
  • Decisive Operations
  • Creative & Lasting Solutions
  • Customer Relations

Technical Proficiencies

  • Salesforce
  • InContact
  • Workday
  • SAP
  • IEX
  • SharePoint
  • Lightboard
  • Op Sheet
  • Matra
  • A La Carte
  • Microsoft Office Suite
  • Google Suite

Awards

  • The Walt Disney Company Quarterly Award Recipient, Orlando, FL, 05/16 , 10/16 and 11/18

Additional Positions

  • Dunkin' – Shift Manager
  • Jakebob's Bay – Server (Seasonal)

Hobbies and Interests

  • Exercise (Orange Theory)
  • Traveling

Volunteer Experience

Disney Volunteers: Osceola Council on Aging

Timeline

CASE MANAGEMENT SUPERVISOR

EPIQ Global
11.2022 - Current

MASS TORT INVESTIGATOR

Morgan & Morgan
02.2022 - 11.2022

PERSONAL INJURY – TEAM LEAD

Morgan & Morgan
01.2021 - 02.2022

RECREATION COORDINATOR

The Walt Disney Company
08.2014 - 01.2021

Bachelor of Science in Hospitality Management -

Bellevue University

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Kaitlyn Murray