McCall Rice

• Led and trained a high-performing team of case managers, equipping them with advanced skills in customer service, product and service acumen, and strategic relationship building.
• Improved overall team performance through interactive training curriculum and support, which resulted in a 35% increase in revenue and a 75% increase in employee engagement.

- Maintained relationships with clients and cultivating new ones using persuasion and salesmanship

- Collaborate with guests to ensure satisfaction and promote merchandise/events, increasing amount of return guests.

• Directed interactive discussions with support staff, clients and their families, and healthcare providers to promote and sell medical supplies and services.

• Grew cliental by 35% within the first year due to successful results and referrals.
• Increased revenue by 75%, being the highest biller in the company.

• Developed and implemented social/educational programming, obtained over $100K of grants and in-kind donations while providing excellent case management services.

• Built loyal clientele of diverse backgrounds through friendly interactions and consistently scored over 90% satisfaction rating on customer service.
• Upsold high-profit items to enhance sales numbers and promote fine dining experience.