Kaitlyn Nordhoff
Ankeny
Summary
Dynamic Employee at Unity Point Family Medicine & Pediatrics, adept in database management and organizational skills. Successfully advocated for patient rights while ensuring HIPAA compliance. Proven ability to foster trust and collaboration, enhancing patient care and satisfaction. Recognized for maintaining a safe environment and supporting families during critical healthcare decisions.
Provide a strong background in enhancing patient experiences. Skilled in communication, problem-solving, and relationship management. Effective team collaborator with results-driven mindset, adaptable to evolving demands and priorities. Consistently reliable and focused on driving impactful outcomes.
Overview
8
8
years of professional experience
Work History
Experience Specialist
Unity Point Family Medicine & Pediatrics
10.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Epic to schedule appointments and more.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
Private Nanny
Private Residence
10.2019 - 08.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
Child Care Center Teacher
Child Care Junction
01.2019 - 09.2019
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
Receptionist
Boone County Family Medicine
01.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Certified Nursing Assistant
Eastern Star Nursing Home
01.2017 - 01.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Associate of Science - Nursing
Des Moines Area Community College
Ankeny, IA05-2025
Associate of Science - Biology
Solano Community College
Fairfield, CA05-2023
Skills
- Patient observation
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- CPR certification
- Infection control
- Patient education
- Data collection
- Professional bedside manner
- Epic data base management
Timeline
Experience Specialist
Unity Point Family Medicine & Pediatrics
10.2023 - Current
Private Nanny
Private Residence
10.2019 - 08.2023
Child Care Center Teacher
Child Care Junction
01.2019 - 09.2019
Receptionist
Boone County Family Medicine
01.2019 - 08.2019
Certified Nursing Assistant
Eastern Star Nursing Home
01.2017 - 01.2019
Associate of Science - Nursing
Des Moines Area Community College
Associate of Science - Biology
Solano Community College
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