Kaitlyn Oelschlagel
Brooklyn,NY
Summary
Team-oriented Group Leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
7
7
years of professional experience
Work History
Group Leader
NIA Community Services
01.2025 - Current
- Supervised and led a group of students in after-school programs, ensuring a safe and engaging environment.
- Assisted with homework help, tutoring, and skill-building exercises to support academic growth.
- Monitored student behavior, implemented positive discipline strategies, and encouraged teamwork.
- Ensured compliance with program policies, safety regulations, and organizational guidelines.
- Maintained accurate attendance records and submitted daily reports on student participation.
- Provided mentorship and guidance to students, fostering personal and social development.
- Assisted in setting up and cleaning program spaces to maintain an organized environment.
Ticketing Member
Luna Park
03.2024 - 09.2024
- Provided excellent customer service by greeting guests and assisting with ticket purchases.
- Sold tickets and wristbands, while explaining ride options and pricing.
- Handled cash, credit card, and mobile transactions using a POS system.
- Ensured accurate payments, provided correct change, and balanced cash drawers.
- Resolved ticketing issues, such as invalid scans or wristband malfunctions.
- Followed safety protocols and emergency procedures.
- Maintained a clean and organized ticket booth.
- Worked closely with team members and supervisors to ensure smooth park operations.
Assistant Group Leader
Center For Family Life
09.2022 - 06.2024
- Assisted in leading and supervising a group of students in after-school and summer programs.
- Supported the Group Leader in planning and facilitating educational, recreational, and arts-based activities.
- Provided homework assistance and tutoring to help students with academic development.
- Monitored student behavior, reinforced positive discipline, and encouraged teamwork.
- Ensured the safety and well-being of all participants by following program policies and procedures.
- Communicated with students, parents, and staff to address concerns and provide updates.
- Helped organize special events, trips, and performances for program participants.
- Maintained attendance records and assisted with daily reports.
- Created an inclusive and supportive environment to foster student growth and engagement.
- Assisted in setting up, cleaning, and maintaining program spaces.
Summer Camp Counselor
Center For Family Life
07.2022 - 08.2022
- Supervised and engaged campers in daily activities, ensuring a safe and fun environment.
- Provided mentorship and emotional support to campers, fostering personal and social development.
- Assisted with meal distribution, field trips, and special events.
- Maintained a clean and organized camp environment.
- Worked collaboratively with fellow counselors and supervisors to ensure smooth camp operations.
- Encouraged teamwork, creativity, and leadership among campers.
Flexible Sales Associate/Cashier
Burlington
05.2022 - 08.2022
- Provided excellent customer service by assisting shoppers with inquiries, product selection, and purchases.
- Operated the cash register to process transactions, including cash, credit, and mobile payments.
- Ensured accurate pricing, applied discounts, and handled returns or exchanges per store policies.
- Maintained a clean and organized sales floor by restocking merchandise and arranging displays.
- Assisted with fitting room operations, monitored inventory, and ensured loss prevention measures.
- Worked flexible shifts across different departments based on store needs.
- Collaborated with team members and management to meet sales goals and enhance the shopping experience.
- Resolved customer concerns professionally to ensure satisfaction and a positive shopping experience.
- Adhered to company policies and procedures to maintain a safe and efficient work environment.
STAFF
Pier 2 Roller Rink
03.2022 - 06.2022
- Assisted guests with skate rentals, sizing, and returns to ensure a smooth experience.
- Provided excellent customer service by answering questions and addressing concerns.
- Monitored the rink area to ensure guest safety and enforce skating rules.
- Assisted with crowd control, especially during peak hours and special events.
- Helped maintain cleanliness by keeping the rink, rental area, and common spaces organized.
- Set up and packed away equipment before and after rink operations.
- Supported event coordination and special programming hosted at the rink.
Seasonal Sales Associate
GAP Factory
04.2021 - 07.2021
- Provided exceptional customer service by assisting shoppers with product selection, sizing, and inquiries.
- Maintained store organization by restocking merchandise, folding clothes, and arranging displays.
- Assisted with fitting room operations, ensuring a clean and efficient experience for customers.
- Promoted sales, promotions, and loyalty programs to enhance the customer shopping experience.
- Supported backroom operations, including unpacking shipments and organizing inventory.
- Ensured loss prevention by monitoring the sales floor and following security procedures.
- Worked flexible shifts, including nights, weekends, and holiday rush periods.
Summer Camp Counselor
Center For Family Life
07.2019 - 08.2019
- Supervised and engaged campers in daily activities, ensuring a safe and fun environment.
- Supported children by actively listening and offering encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Provided mentorship and emotional support to campers, fostering personal and social development.
- Ensured camper safety by following all program guidelines and emergency procedures.
- Assisted with meal distribution, field trips, and special events.
- Monitored camper behavior and implemented positive reinforcement strategies.
- Maintained a clean and organized camp environment.
Summer Camp Counselor
Bryans Day Camp
07.2018 - 08.2018
- Supervised and engaged campers in daily activities, ensuring a safe and enjoyable environment.
- Planned and facilitated recreational, educational, and creative activities tailored to various age groups.
- Provided mentorship and emotional support to campers, fostering teamwork and personal growth.
- Ensured camper safety by following all camp policies, procedures, and emergency protocols.
- Assisted with meal distribution, field trips, and special events.
- Monitored camper behavior, encouraging positive interactions and resolving conflicts as needed.
- Maintained a clean and organized camp environment, including activity areas and common spaces.
- Encouraged campers to participate, build confidence, and develop new skills.
Education
High School Diploma -
Coney Island Prep High School
294 Avenue T, Brooklyn, NY 1122306-2019
Skills
- Cash Handling
- Organization Skills
- Lesson Planning
- Scheduling
- Time Management
- Adaptability
- Strong Leadership Skills
- Emotional Intelligence
- Flexibility
- Customer Service
- POS Systems
- Actively Listening
Timeline
Group Leader
NIA Community Services
01.2025 - Current
Ticketing Member
Luna Park
03.2024 - 09.2024
Assistant Group Leader
Center For Family Life
09.2022 - 06.2024
Summer Camp Counselor
Center For Family Life
07.2022 - 08.2022
Flexible Sales Associate/Cashier
Burlington
05.2022 - 08.2022
STAFF
Pier 2 Roller Rink
03.2022 - 06.2022
Seasonal Sales Associate
GAP Factory
04.2021 - 07.2021
Summer Camp Counselor
Center For Family Life
07.2019 - 08.2019
Summer Camp Counselor
Bryans Day Camp
07.2018 - 08.2018
High School Diploma -
Coney Island Prep High School
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