Kaitlyn Officer

• Enhance tenant satisfaction by promptly addressing leasing inquiries and concerns, improving overall leasing experience
• Collaborate with maintenance staff for timely resolution of repair requests, maintaining positive tenant relationship and property integrity
• Manage leasing documentation, ensuring proper compliance.
• Provide support during property inspections, addressing issues raised by inspectors, professionally and promptly.
• Contribute to office efficiency by organizing files, managing calls, and maintaining a tidy workspace.
• Liaise with maintenance and repair vendors for services.
• Set up rent payments and Common Area Maintenance reconciliations for approval.
• Verify that various permits are up to date, and make payments when necessary.
• Monitor security system issues, and remedy issues when needed.
• Verify that divisions have the proper waste and recycling services needed for proper business functioning.

• Customer service, internally and externally.
• Receives and documents patient referrals to home health services, ensuring compliance with applicable coverage criteria.
• Gather appropriate information to assist the clinical team in scheduling.
• Coordinate the evaluation/admit process, and assign field staff to conduct the initial assessment.
• Communicate pertinent patient information to the care center team.
• Coordinate with other departments for insurance verification and payer authorization.
• Ensures patient assessment visits are scheduled and performed timely.
• Prepare weekly clinician schedules, review them daily as needed to determine capacity.
• Opportunities and ensure productivity standards are being met.
• Work collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance-related issues to the Clinical Manager.
• Monitor hospitalized patients, communicating, and relaying pertinent information to staff.
• Complete the requested schedules, ensuring all orders and services are included as required.
• Support the Clinical Manager and work collaboratively to ensure timely communication with patients, clinicians, referral sources, and staff.
• Run applicable reports, and respond to workflow, taking appropriate actions.
• Responsible for maintaining supply closet with routine supplies.
• Process orders as needed and make sure they are uploaded to electronic medical record.
• Manage and process documentation for the care center.
• Serves as the first line of customer service for internal and external customers.
• Receives and documents patient referrals to home health services, ensuring compliance with applicable coverage criteria.
• Gather appropriate information to assist the clinical team in scheduling and evaluation visit.
• Coordinate the evaluation/admission process and may assign field staff to conduct initial assessment.
• Communicate pertinent patient information to the care center team.
• Make referrals to other community resources as directed by the Director of Operations and BD team.
• Coordinates with other departments for insurance verification and payer authorization, as needed.
• Communicates and follows up with Business Development regarding pending admissions as needed or as directed by Director of Operations.

• Customer Service.
• Schedule deliveries on the appropriate truck that corresponds with the merchandise purchased.
• Verify that the load has the correct merchandise and quantities of purchased merchandise.
• Communicate with other team members and the driver about what is needed or any concerns.

Communicate with guests and drivers about any issues.

• Customer service.
• Overlook Head Cashiers and Cashiers.
• Overlook the gate guards.
• Money handling.
• Transferring money between orders.
• Scheduling of 50 or more team members.
• Training new team members.
• Selling Extended Protection Plans.

• Customer Service.
• Overlook other cashiers.
• Monitor incoming and outgoing traffic.
• Help cashiers with issues.

Open another register when business dictates.

• Customer Service.
• Store maintenance: facing, straightening, returns.
• Service Desk.

• Customer Service.
• Training of new team members.
• Store maintenance – facing, stocking, straightening.
• Deli worker – counter and kitchen services.