Tequilla Johnson

Work History

Leasing Coordinator

Corvus Intelliegience Property/BSGF

02.2025 - 05.2025

Coordinated maintenance requests from tenants with the appropriate vendor or contractor in a timely manner.
Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
Managed delinquent accounts, interest rate setting and check scanning to support accounting tasks.
Developed strong customer service skills by responding to tenants' inquiries in a timely manner and resolving any issues that arose.
Managed daily operations of a busy leasing office, including scheduling appointments, processing applications and coordinating tenant move-ins.

Procurement/Office Manager/ Maint. Inventory

MGC Advanced Polymers, Inc

09.2024 - 02.2025

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed vendor relationships, negotiating contracts for cost savings while providing exceptional and high-quality customer services via phone calls or email correspondence
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Document Processor/CVIU

CoverVA/Maximus

08.2023 - 05.2024

Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Increased customer service success rates by quickly resolving issues by managed approximately 50 inbound/ outbound calls, emails, and faxes from clients daily.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
Pitched in to assist CoverVa Incarnation Unit department with special projects and tasks.
Drafted common document templates to reduce time spent creating documents from scratch.

Inventory Specialist

KSI Auto Parts

04.2022 - 04.2023

Conducted daily cycle counts as well as audit counts
Recorded information, shortages and discrepancies to keep records current and accurate
Achieved 15% reduction in delay time through on-time warehouse operations and deliveries
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
Collaborated with stock manager to effectively cut down on defective items in storage and in shipments

Billing Specialist

Genetworx

05.2020 - 03.2022

Review billing, edit, and provided insurance company with correct information
Correct billing and registration error using Xfinity software
Researched and resolved denial and EOB rejections
Made follow up calls to insurance company, patients, and consumers
Updated and verified patients demographics and medical insurance benefits through Ecare
Medical charge review and entry, payment posting, and coding verification
Processed 90 to 600 claims daily

Medicaid Eligibility Specialist

Department Of Medical Assistance Services/Conduit

11.2020 - 04.2021

Process annual redeterminations for Medicaid clients that are associated with Family health plans, Long Term Care, and Aid to the Aged Blind and Disabled category cases
Via a diligent review of various financial and non-financial factors, make recommendations about client eligibility of ongoing receipt of Medicaid medical benefits
Performs highly technical eligibility policy analysis and program implementation for Medicaid and FAMIS programs health care programs administered by Department
Generate letters and make follow up calls requesting important documents Determined Medicaid client's health plans, spend down and co-payments by calculating household size, income and assets by the Federal Poverty Level
Effectively handles active telephone lines, determining the identity of the caller, obtaining needed information, and responding to caller's questions
Report suspected fraud cases to the Office of Inspector General
Addressed and resolved customer product complaints empathetically and professionally
Gathered and verified all required customer information for tracking purposes
Accurately documented, researched and resolved customer service issues
Managed 60 quality customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Performs highly technical eligibility policy analysis and program implementation for Medicaid and FAMIS programs health care programs administered by Department
Referred unresolved customer grievances to designated departments for further investigation
Met or exceeded service and quality standards every review period by completing 12 cases daily.

Medical Auditor

Ithiel Group

08.2020 - 11.2020

Audited medical records and hospital bills and identified problems and opportunities for improvements
Researched applicable regulatory and billing rules to ensure compliant billing of hospital bill accounts
Assisted in the development of processes to ensure the underlying integrity of the billing systems
Identified trends/charging issues and reported to supervisor
Evaluated concurrent audit reports.
Supported department in submitting appeals.

Eligibility Specialist/Case Management

Turning Point Mental Health

03.2019 - 04.2020

Assist other social and human service providers in providing client services in wide variety of fields, such as psychology, rehabilitation, social work, including support for families
Assist clients in identifying and obtaining available benefits and social and community services
Assist social workers with developing, organizing, and conducting programs to prevent and re-solve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care
Provide verification check list, liaison for client advocacy
Established databases to track, analyze and automate eligibility application processes

CMS Customer Service Representative II/ It Support

General Dynamics Information Technology

08.2016 - 08.2018

Performed highly technical eligibility policy analysis and program implementation for Medicare Part A&B programs health care programs administered by the Department
Responds to 35 case inquiries from policy holders, providers and/or others for information and assistance.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cross-trained and provided backup support for organizational leadership.

Summary

Overview

Work History

Leasing Coordinator

Procurement/Office Manager/ Maint. Inventory

Document Processor/CVIU

Inventory Specialist

Billing Specialist

Medicaid Eligibility Specialist

Medical Auditor

Eligibility Specialist/Case Management

CMS Customer Service Representative II/ It Support

Education

Certification - Certified Clinical Medical Assistant

Certification - First Aid & CPR/AED Certification

Associate of Science - Business Administration

Certifications - Medical Assisting

Skills

Timeline

Similar Profiles

Emma WrightEmma Wright

Vincent HundleyVincent Hundley

Takora ReevesTakora Reeves

Charlette MickensCharlette Mickens

Logan RoachLogan Roach