Vincent Hundley
Buffalo,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Corvus Property Intelligence LLC.
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Collections Agent
United Check Recovery Bureau
11.2022 - 07.2023
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Collections Agent
Regional Recovery Solutions
06.2022 - 09.2022
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Reached out to approximately [50+] account holders daily.
Collections Agent
Recovery Management Solutions
06.2020 - 07.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Education
Associate of Arts - Culinary Arts
Erie Community College
Buffalo, NY 09.2013 - 02.2014
High School Diploma -
Grover Cleveland High School
Buffalo, NY06.2009
Skills
- Spreadsheet Management
- Invoice Processing
- Document Control
- Meeting Planning
- Scheduling
- Appointment Scheduling
- Data Entry
- Mail Handling
- Filing
Timeline
Administrative Assistant
Corvus Property Intelligence LLC.
07.2023 - Current
Collections Agent
United Check Recovery Bureau
11.2022 - 07.2023
Collections Agent
Regional Recovery Solutions
06.2022 - 09.2022
Collections Agent
Recovery Management Solutions
06.2020 - 07.2021
Associate of Arts - Culinary Arts
Erie Community College
09.2013 - 02.2014
High School Diploma -
Grover Cleveland High School
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