Kaitlyn Packer
Wellington
Summary
Dynamic Barn Manager and Trainer at Little Brook Farms, skilled in equine medical care and safety compliance. Successfully coordinated events and supervised staff, enhancing performance and ensuring animal welfare. Recognized for effective communication and conflict resolution, fostering a collaborative environment that elevated service standards and client satisfaction.
Overview
8
8
years of professional experience
Work History
Barn Manager and Trainer
Little Brook Farms
Wellington
10.2022 - Current
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Mucked stalls and cleared manure out of paddocks.
- Instructed staff on methods of cleaning stalls efficiently while maintaining animal welfare standards.
- Organized shows and competitions as well as arranged transportation for horses requiring transport off-site.
- Ensured that all barn personnel followed safety protocols when working with horses.
- Performed routine maintenance checks on tack, fences, gates and other equipment used in the barn.
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
- Communicated effectively with owners regarding their horse's progress or medical needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained records of horse health, feed, equipment, medications, and supplies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Scheduled regular veterinary visits for horses under care at the facility.
- Assisted students with preparing horses for lessons.
- Assigned work and monitored performance of project personnel.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
- Supervised feeding schedules according to individual requirements of each horse.
- Ordered feed, bedding and farm supplies and tracked inventory.
- Assigned tasks to staff members for daily care of the barn.
- Coordinated activities between farriers, veterinarians, trainers and other professionals involved in providing services to horses at the facility.
Head Food Runner
Kontiki wine and raw bar
Wellington
11.2016 - 03.2024
- Participated in team meetings to discuss service improvements and guest feedback.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Collaborated with chefs on menu plans and special requests from customers.
- Stocked customer service stations with paper products or beverage preparation items.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Maintained stock levels of dishes and ingredients in the kitchen.
- Resolved guest complaints to maintain complete customer satisfaction.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
- Ensured all dishes were served at the correct temperature and presentation.
- Communicated regularly with waitstaff about order status updates throughout the shift.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Kept track of daily specials and communicated changes with waitstaff promptly.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Performed light cleaning duties such as wiping down tables and counters, mopping floors, and washing dishes.
- Removed dishes and glasses from tables for cleaning.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Managed a team of Food Runners while providing guidance on proper procedures.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Filled and served various beverages for customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Responded promptly to complaints or issues raised by guests regarding their orders.
Education
Education Place
Wellington05-2020
Skills
- Horse care
- Equine medical care
- Safety compliance
- Inventory management
- Event coordination
- Staff supervision
- Performance evaluation
- Team building
- Effective communication
- Conflict resolution
- Record maintenance
- Problem solving
- Time management
- Facility maintenance
- Scheduling coordination
Timeline
Barn Manager and Trainer
Little Brook Farms
10.2022 - Current
Head Food Runner
Kontiki wine and raw bar
11.2016 - 03.2024
Education Place