Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Palacios

Burnsville,MN

Summary

Dependable I.T. and Data Analyst with track record of success in field, attention to detail ,and proactive mindset. Familiar with several coding languages. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments. I am a highly motivated individual who wholeheartedly believes in the total team concept. I am a student first, eager to learn and master new skills.

Overview

3
3
years of professional experience

Work History

Data Analyst

Medica
08.2023 - Current
  • Impact Analysis for data teams assets
  • Assistant to Product Owner regarding building ADO backlogs. Participate in meetings to understand business needs.
  • Assistant to Scrum Master regarding building reports for Agile teams. Participate in meetings to understand business needs.
  • Utilizing SQL and Data analysis skills in Microsoft Azure ADO to: Build error reports and Recon based on data requirements. For example, high level summary counts etc. Update and develop scripts and queries to extract and analyze data from multiple sources.
  • Utilized data visualization tools to effectively communicate business insights and statistical methods to analyze data and generate useful business reports and dashboards.
  • Documented effective and replicable methods for extracting data and organizing data sources as well as other technical documentation.


IT Analyst Intern

THE TORO COMPANY
08.2020 - 08.2023
  • Responsible for managing imaging devices, software deployment, and computer support across multiple Toro locations
  • Manage inventory of I.S. computers and computer supplies, conduct inventory checks, and direct technology recycling efforts
  • Train and supervise new interns, and provide technical assistance to staff and users
  • Consult with management and clients to determine system needs and modify systems to improve workflow
  • Develop and manage project plans, participate in policy and procedure development, and provide technical expertise on databases and applications
  • Participate in team discussions and provide unique viewpoints based on experience
  • Provide excellent customer service and technical support, troubleshoot problems, and develop solutions
  • Assist with setting up technical equipment and support supervisors with troubleshooting and technical tasks
  • Support IT teams in maintaining company hardware and software systems.

Internship Student

Genesys Works, Non Profit
06.2020 - Current
  • 3 months of training for professional skills applicable in the corporate setting
  • Proficient in Excel skills
  • Technical training regarding computers
  • Student Ambassador for Burnsville High School
  • Networking with other students and potential employers
  • Applying 160+ hours of professional development in internship roles

Digital Accessibility Technologist

University Of Minnesota - Twin Cities
09.2023 - Current
  • Educational Media Assistant in the Digital Education and Innovation team
  • Editing captions for course videos in Kaltura
  • Using accessibility tools in Canvas to check and correct accessibility issues
  • Documentation of processes and documentation for departments with specialized request utilizing Adobe.
  • Assisting in building and revising courses in Canvas
  • Preparing media for online streaming, such as: Uploading media content. Making basic edits to audio/video. Adding/Editing closed captions. Recording audio voice-over. Editing images and graphics. Assisting in archiving digital media assets. Assisting with providing security in Zoom meetings and webinars
  • Picking up equipment and recording video/audio of classes, campus events, lectures, interviews, or others as assigned.


Education

Bachelor of Arts - Computer Science

Univeristy of Minnesota Twin Cities
Minneapolis, MN
05.2025

Skills

  • Course material development
  • Team collaboration
  • Safety protocols
  • Tutoring and after school help
  • Analytical decision making
  • Project documentation
  • Strategic planning and review
  • Communication
  • Training & development
  • Project and Team management
  • Relationship building
  • IT troubleshooting
  • Quality assurance
  • Data analysis
  • Agile methodologies

Timeline

Digital Accessibility Technologist

University Of Minnesota - Twin Cities
09.2023 - Current

Data Analyst

Medica
08.2023 - Current

IT Analyst Intern

THE TORO COMPANY
08.2020 - 08.2023

Internship Student

Genesys Works, Non Profit
06.2020 - Current

Bachelor of Arts - Computer Science

Univeristy of Minnesota Twin Cities
Kaitlyn Palacios