Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kaitlyn Patterson

Summary

Driven professional with over 7 years of experience utilizing critical thinking, solution-focused approaches with skills to manage end to end initiatives. Client recognition/awards for customer service and process improvement. Strong collaboration across shared services through excellent communication skills, both oral and written.

Overview

7
7
years of professional experience

Work History

Sr. Manager of Business Operations

CarMax Auto Superstores
Santa Rosa, CA
05.2023 - Current
  • Reviews internal data and leads weekly store meetings focused on driving excellent compliance and strong process execution
  • Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes
  • Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations
  • Builds and maintains relationships with state and local agencies and other vendors, as needed to conduct business.

Sales Manager

CarMax Auto Superstores
Santa Rosa, CA
03.2020 - 05.2023
  • Plays an active role in providing training and support during the onboarding process for new sales members through empowering and challenging all skill levels to reach their full potential.
  • Acts as a subject matter expert by utilizing sales tools to oversee various groups of customers and document information in Salesforce.
  • Accomplishes targets through sales strategy by providing weekly, monthly, and quarterly goal setting.

Sales Consultant

CarMax Auto Superstores
Santa Rosa, CA
09.2019 - 03.2020
  • Builds relationships to discover customer needs to guide them through the sales process for both product and service in multi-channel outbound sequence
  • Adapts to evolving industry trends by following company initiatives to bring customer value with business objectives
  • Uses internal CRM systems daily to build sustainable sales pipeline and close opportunities.

Lead Business Office Associate

CarMax Auto Superstores
Santa Rosa, CA
10.2016 - 09.2019
  • Facilitates audits of company transactions for erroneous information, researched discrepancies, and corrected issues through strong attention to detail
  • Performs multiplex process effectiveness by identifying tribulations, measured course execution, addressed issues, and identified improvements
  • Creates reports for sales, purchasing and contracts, managing internal controls
  • Drives continuous support in operational processes, policies, and systems by collaborating with cross functional teams.

Education

Master of Business Administration in Global Business -

Peter T. Paul College of Business & Economics, University of New Hampshire
03.2024

Bachelor of Science in Financial Management -

Sonoma State University
05.2019

Skills

  • MS Office
  • Teamwork/Collaboration
  • Strong Work Ethic
  • Salesforce
  • Time Management
  • Organizational know-how

Timeline

Sr. Manager of Business Operations

CarMax Auto Superstores
05.2023 - Current

Sales Manager

CarMax Auto Superstores
03.2020 - 05.2023

Sales Consultant

CarMax Auto Superstores
09.2019 - 03.2020

Lead Business Office Associate

CarMax Auto Superstores
10.2016 - 09.2019

Master of Business Administration in Global Business -

Peter T. Paul College of Business & Economics, University of New Hampshire

Bachelor of Science in Financial Management -

Sonoma State University

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Kaitlyn Patterson