Kaitlyn Patterson
Havelock,NC
Summary
Personable and approachable individual with natural ability to connect with customers and understand their needs. Possesses foundation in product knowledge and sales techniques, along with keen eye for interior design and spatial planning. Aims to enhance customer satisfaction and drive sales through personalized service and effective communication.
Overview
4
4
years of professional experience
Work History
Comfort Care Specialist
Furniture Distributors
01.2022 - Current
- Built a strong rapport with customers by providing personalized service and expert advice on a wide variety of furniture options.
- Communicated effectively with team members regarding merchandise, inventory, and store promotions to ensure a seamless shopping experience.
- Leveraged in-depth knowledge of vendors, products, and trends to provide the best shopping solutions tailored to each customers needs.
- Advised customers on furniture arrangement and design to match their preferences, enhancing customer satisfaction with their shopping experience.
- Redesigned the showroom on a weekly basis to create an inviting and interactive shopping experience, ensuring the showroom is a visually appealing environment that resonates with customers.
- Fostered a positive work environment through effective teamwork and open communication with colleagues across departments.
Front Desk Agent
Omni Hotels & Resorts
03.2021 - 11.2021
- Delivered a five-star welcome and departure experience for guests, serving as a professional ambassador for the hotel and guests first point-of-contact.
- Managed check-ins and check-outs with precision and efficiency, ensuring a smooth guest experience.
- Documented, resolved, and de-escalated guest issues and disputes while maintaining accurate records and confidentiality.
- Executed all accounting procedures, including folio settlements, charge adjustments, and financial reconciliations.
- Generated and analyzed daily and weekly reports to support operational excellence.
- Maintained comprehensive knowledge of hotel services, amenities, local events, and policies to provide informed assistance to guests.
Education
High School Diploma -
W.B. Ray High School
Corpus Christi05-2019
Skills
- Interior design
- Computer skills
- Inventory monitoring
- Space planning
- Store maintenance
- Delivery coordination
- Product demonstration
- Room design support
- Customer service
- Time management
- Product knowledge expertise
Timeline
Comfort Care Specialist
Furniture Distributors
01.2022 - Current
Front Desk Agent
Omni Hotels & Resorts
03.2021 - 11.2021
High School Diploma -
W.B. Ray High School
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