Kaitlyn Perez
Richmond
Summary
Dependable professional with a proven work ethic and adaptability across diverse environments. Extensive experience in retail and education, showcasing strong skills in customer service, communication, and problem-solving. Consistently achieves goals while delivering high-quality service.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Michael Kors
03.2025 - Current
- Handled customer returns and exchanges efficiently while maintaining professionalism.
- Participated in inventory management by monitoring stock levels regularly.
- Engaged customers through friendly conversation to enhance their shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
Sales Associate
Bath & Body Works
04.2025 - 09.2025
- Assisted customers in selecting products and addressing inquiries.
- Maintained store organization and visual merchandising standards.
- Processed transactions accurately at the cash register.
- Restocked shelves and ensured product availability for customers.
- Handled product returns and exchanges efficiently.
- Collaborated with team members to achieve sales goals.
Insurance Agent
Primerica
05.2025 - 08.2025
- Helped clients apply for investments, insurance policies, and Roth IRAs.
- Recruited, trained, and mentored new agents to build their own businesses.
- Educated individuals on financial literacy and planning strategies.
- Strengthened people skills through client meetings and presentations.
Retail Sales Associate
American Eagle Outfitters, Inc
03.2024 - 03.2025
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained store cleanliness and organization for a welcoming environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Extended Day Group Leader
Fort Bend Independent School District
09.2024 - 02.2025
- Supervised daily operations and ensured adherence to safety protocols.
- Worked with other group leaders to identify and resolve issues between teams.
- Planned and facilitated engaging activities such as arts, games, homework help, and learning enrichment.
- Maintained open communication with parents, and school staff, to support student behavior.
- Ensured the safety and well-being of all students by following district policies and emergency procedures
Receptionist
Aspire
12.2023 - 02.2024
- Answered and directed incoming phone calls, ensuring professional communication.
- Scheduled and confirmed appointments for patients.
- Uploaded and organized medical records in the system to maintain compliance.
- Provided excellent customer service to patients and staff.
Receiving Associate/Loss Prevention
Burlington
04.2022 - 10.2022
- Received and inspected incoming merchandise for quality and accuracy.
- Collaborated with team members to streamline receiving processes.
- Maintained clean and safe work environment according to safety guidelines.
- Processed damaged goods by following proper return protocols.
- Sorted and labeled items according to size, type, style, color or product code.
Education
Some College (No Degree) - Health & Medical Sciences
Houston Community College
Houston, TXHigh School Diploma -
George Bush High School
05-2024
Skills
- Customer service
- Product knowledge
- Sales strategies
- Point of sale
- Team collaboration
- Cash handling
- Effective communication
- Client engagement
- Store organization
- Problem solving
- Relationship building
- Excellent people skills
- Listening skills
- Goal oriented
- POS system operation
Languages
English
Full Professional
Spanish
Limited
Timeline
Insurance Agent
Primerica
05.2025 - 08.2025
Sales Associate
Bath & Body Works
04.2025 - 09.2025
Retail Sales Associate
Michael Kors
03.2025 - Current
Extended Day Group Leader
Fort Bend Independent School District
09.2024 - 02.2025
Retail Sales Associate
American Eagle Outfitters, Inc
03.2024 - 03.2025
Receptionist
Aspire
12.2023 - 02.2024
Receiving Associate/Loss Prevention
Burlington
04.2022 - 10.2022
High School Diploma -
George Bush High School
Some College (No Degree) - Health & Medical Sciences
Houston Community College