Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaitlyn Petisco

Caldwell,NJ

Summary

Motivated student working toward a degree in Elementary education looking for an internship opportunity to gain experience. Highly motivated and eager to learn new skills and techniques to expand knowledge and contribute to the success of the organization. Possesses excellent communication, problem-solving, and organization skills. Self-motivated and goal-oriented individual with a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kean University
09.2022 - Current
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Greeted customers with energy and enthusiasm upon their entry.


Camp Counselor

Caldwell/West Caldwell Recreation
06.2019 - 08.2022
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Safeguarded personal property, camp equipment, and facilities.
  • Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship.
  • Enforced camp safety guidelines and conducted disciplinary action following infractions.
  • Addressed camper concerns and promptly resolved disputes.
  • Offered guidance in group and camp-wide activities.
  • Maintained knowledge of emergency procedures and identified hazards to camper safety.
  • Communicated with parents and answered questions regarding camp policies and activities.

Jumpstart Member

Jumpstart
09.2021 - 05.2022
  • Participated as an AmeriCorps member in an award-winning network of volunteers who provide individualized attention and positive adult-child relationships to prepare children attending preschool in under-served communities for school success.
  • Implemented research-based early childhood curriculum, supported family involvement, promoted children’s oral language and social emotional skills through ongoing individualized relationships with children and increased adult support in the learning environment.
  • Collaborated with a team of 2-4 members to plan and implement weekly in-classroom activities for a class of 5/15 preschool children.
  • Received intensive training and professional development in early childhood theory and practice, language and literacy and social-emotional skill development, and inclusive learning environments tailored to support children’s strengths.

Education

Bachelor of Arts - BA.ELEMENTARY EDUC K-6 & 5-8/TSD ENDORSEMENT-HIST

Kean University
Union, NJ
05.2025

Skills

  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively
  • Patient and reliable
  • Customer Service
  • Active Listening

Accomplishments

  • Deans List 2021, 2022, 2023
  • AmeriCorps Award 2022


Timeline

Customer Service Representative

Kean University
09.2022 - Current

Jumpstart Member

Jumpstart
09.2021 - 05.2022

Camp Counselor

Caldwell/West Caldwell Recreation
06.2019 - 08.2022

Bachelor of Arts - BA.ELEMENTARY EDUC K-6 & 5-8/TSD ENDORSEMENT-HIST

Kean University

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Kaitlyn Petisco