Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Pettigrew

Houston

Summary

Skilled in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.

Knowledgeable with extensive experience in managing bar operations and leading teams to deliver exceptional customer service. Successfully implemented training programs and maintained high standards of quality and efficiency. Demonstrated proficiency in inventory management and conflict resolution.

Experienced with life insurance policy evaluation, underwriting, and client advisement. Utilizes strategic sales techniques to match clients with suitable insurance plans. Track record of effective risk assessment and customer relationship management.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Care/ Reservation Agent

Spirit Airlines Inc.
Houston, TX
04.2023 - 05.2026
  • Managed customer inquiries and reservations using Sabre system.
  • Coordinated flight changes and cancellations to enhance customer satisfaction.
  • Provided support during peak hours ensuring efficient reservation processing.
  • Collaborated with team members to streamline booking procedures and improve service delivery.
  • Trained new staff on reservation protocols and customer service best practices.
  • Resolved customer complaints effectively, maintaining high service standards.

Life Insurance Agent

Lloyd Agencies
Schaumburg, Illinois
12.2023 - 06.2024
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Advised clients on the tax implications of their investments and purchases.
  • Analyzed client portfolios to determine best investment opportunities.
  • Performed administrative tasks such as filing paperwork or updating databases.
  • Assisted customers in selecting the right life insurance coverage for their needs.

Bartender/Manager

Liquid Lounge
Houston, TX
12.2020 - 12.2023
  • Set up tables for events such as business meetings or private parties in accordance with customer specifications.
  • Monitored alcohol consumption of guests to ensure responsible drinking habits were being maintained.
  • Organized inventory of supplies in order to keep a well-stocked bar area throughout shift hours.
  • Performed opening and closing duties such as setting up the bar counter or cleaning up the lounge area at closing time.
  • Stocked shelves with products such as snacks, drinks, condiments, napkins, cutlery.

Childcare Provider/Restaurant Food Server

Chocolate Mint Foundation
DeSoto, Texas
05.2013 - 08.2016
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Assisted with feeding infants and toddlers during meal times.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.

Education

Associate in Business -

Texas Southern University
Houston, TX

High School Diploma - undefined

Desoto High School & Isteam3d
Desoto, TX
06.2017

Skills

  • Insurance sales strategy
  • Basic accounting
  • Outstanding customer service
  • Customer Service

Certification

Ask Questions to Make Data-Driven Decisions/ Foundations: Data, Data, Everywhere

Timeline

Life Insurance Agent

Lloyd Agencies
12.2023 - 06.2024

Customer Care/ Reservation Agent

Spirit Airlines Inc.
04.2023 - 05.2026

Bartender/Manager

Liquid Lounge
12.2020 - 12.2023

Childcare Provider/Restaurant Food Server

Chocolate Mint Foundation
05.2013 - 08.2016

High School Diploma - undefined

Desoto High School & Isteam3d

Associate in Business -

Texas Southern University