Kaitlyn Pettway
Tuscaloosa,AL
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Papa John's Pizza. Proven track record in optimizing inventory management and enhancing staff performance through effective training. Strong problem-solving skills and a positive attitude contribute to achieving operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Shift Leader
Domino’s
Tuscaloosa, AL
10.2022 - Current
- Supervised team performance to ensure adherence to operational standards.
- Managed inventory levels, reducing waste through efficient stock rotation.
- Trained new staff on procedures and customer service best practices.
- Delivered orders in a timely manner.
Assistant General Manager
Papa John's Pizza
Tuscaloosa, AL
04.2018 - 10.2022
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Developed training materials to enhance staff performance and service quality.
- Monitored inventory levels, implementing controls to minimize waste and optimize supply chain efficiency.
- Coordinated scheduling for team members, ensuring adequate coverage during peak hours.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Retail Sales Associate
Office Depot
Northport, AL
05.2017 - 05.2018
- Assisted customers in locating products and provided product knowledge to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems and handled cash management responsibilities.
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness throughout the sales floor.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
Education
High School Diploma -
Tuscaloosa County High School
Northport, AL05.2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Conflict resolution
Timeline
Shift Leader
Domino’s
10.2022 - Current
Assistant General Manager
Papa John's Pizza
04.2018 - 10.2022
Retail Sales Associate
Office Depot
05.2017 - 05.2018
High School Diploma -
Tuscaloosa County High School