Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Pienta

Oswego,IL

Summary

Service-oriented hospitality expert with solid background in leading guest service teams and ensuring memorable guest experiences. Known for collaborative approach and consistently achieving results by adapting to changing needs. Proficient in team leadership, problem-solving, and fostering positive environment, contributing to high guest satisfaction.

Overview

3
3
years of professional experience

Work History

Guest Service and Engagement

Target
04.2023 - Current
  • Solicit and review guest feedback and promptly resolve complaints
  • Enhanced guest satisfaction by addressing concerns and providing effective solutions
  • Increased repeat business with exceptional customer service with personalized attention
  • Created effective training materials
  • Reliable to support other departments when necessary


Assistant Manager

Shu Sushi Bar and Grill
08.2021 - 04.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Generated repeat business through exceptional customer service
  • Conserved positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained a clean, safe, and organized restaurant environment to enhance the customer experience
  • Completed regular inventory counts to verify stock levels and forecast future needs
  • Coordinated with vendors to ensure timely deliver of products

Education

High School Diploma -

Oswego High School
4250 State Route 71, Oswego, IL 60543
12-2023

Skills

  • Bilingual in English and Spanish
  • Multitasking proficiency
  • Team Management
  • Exceptional communication
  • Guest Relations
  • Sales and Upselling

Timeline

Guest Service and Engagement

Target
04.2023 - Current

Assistant Manager

Shu Sushi Bar and Grill
08.2021 - 04.2023

High School Diploma -

Oswego High School

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Kaitlyn Pienta