Kaitlyn Pinnell
Dunlap,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A passion for customer service and a genuine love for people.
Overview
15
15
years of professional experience
Work History
Media Center Specialist
Rayma C. Page Elementary School
2022.08 - 2023.06
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in cafeteria and recess environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Dog Trainer
Ruffgers Dog Training
2021.10 - 2022.03
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Assistant Hair Stylist and Esthetician
Shear Unity Salon And Spa
2020.06 - 2021.10
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Assistant Hair Stylist
NColor Salon
2019.10 - 2020.04
- Offered exceptional service and support to walk-in and scheduled customers.
- Managed inventory of hair products and items and requested new supplies to meet expected demands.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
Customer Experience Associate and Fit Stylist
ThirdLove
2017.05 - 2018.03
- Asked customers questions to determine, verify and solve common problems.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
Customer Service for Apps and Digital Content
Milestone Technologies (Google Branch)
2016.04 - 2017.05
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided technical support for troubleshooting analytics and reporting issues.
Professional Dog Bather
PetSmart Salon
2015.04 - 2016.04
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Beauty Advisor
Walgreens
2012.09 - 2015.07
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Customer Service Associate
Hallmark Gold Crown
2010.07 - 2011.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista
Coffee's On
2008.04 - 2010.07
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Arts - Social And Behavioral Science
Butte College
Oroville, CAAssociate of Science - Cosmetology
Butte College
Oroville, CA06.2019
Skills
- Guest Services
- Organized and Self- Starter
- Positive Attitude
- Creative and Industrious
- Issue Resolution
Timeline
Media Center Specialist
Rayma C. Page Elementary School
2022.08 - 2023.06
Dog Trainer
Ruffgers Dog Training
2021.10 - 2022.03
Assistant Hair Stylist and Esthetician
Shear Unity Salon And Spa
2020.06 - 2021.10
Assistant Hair Stylist
NColor Salon
2019.10 - 2020.04
Customer Experience Associate and Fit Stylist
ThirdLove
2017.05 - 2018.03
Customer Service for Apps and Digital Content
Milestone Technologies (Google Branch)
2016.04 - 2017.05
Professional Dog Bather
PetSmart Salon
2015.04 - 2016.04
Beauty Advisor
Walgreens
2012.09 - 2015.07
Customer Service Associate
Hallmark Gold Crown
2010.07 - 2011.01
Barista
Coffee's On
2008.04 - 2010.07
Associate of Arts - Social And Behavioral Science
Butte College
Associate of Science - Cosmetology
Butte College
Similar Profiles
Alma G. HernandezAlma G. Hernandez
PRE-K TEACHER ASSISTANT at THELMA ELIZABETH PAGE RICHARDSON ELEMENTARY SCHOOLPRE-K TEACHER ASSISTANT at THELMA ELIZABETH PAGE RICHARDSON ELEMENTARY SCHOOL
Lori SmoyerLori Smoyer
Office Coordinator at ISD622-Justice Alan Page Elementary SchoolOffice Coordinator at ISD622-Justice Alan Page Elementary School
Marilyn MarroquinMarilyn Marroquin
Voluntary at William Page Tyler ElementaryVoluntary at William Page Tyler Elementary