Kaitlyn Robinson
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Willing to take on added responsibilities to meet team and company goals.
Overview
3
3
years of professional experience
Work History
Customer Experience Operations Analyst
Reveal Data
03.2024 - Current
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Increased cost savings by project managing migrations from an older software version to the newest version.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Exhibited strong analytical skills when reviewing over 1,500 individual projects, leading to meaningful reporting for leadership teams.
- Lead strategic planning meetings, contributing valuable input and push towards departmental objectives.
Customer Onboarding Specialist
Reveal Data
11.2021 - 03.2024
- Created over 160 dashboards for customer feature requests and issues.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service accounts and updated Freshdesk, Gainsight, Hubspot, JIRA with customer information.
- Investigated and resolved customer and co-worker inquiries.
- Backed up customer success managers in weekly check-in meetings with customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Summer Intern
Butler Law Firm
06.2021 - 09.2021
- Sorted and organized files, spreadsheets, and reports.
- Provided project progress updates and proposed solutions to issues.
- Assisted with database migration by exporting case information and preparing documentation with relevant case data and links to same.
Education
Bachelor of Science - Forensic Studies And Criminal Justice System
University of South Florida
St. Petersburg, FL12.2023
Associate of Arts - Psychology
Pasco-Hernando State College
Wesley Chapel, FL08.2021
Skills
- Administrative Support
- Microsoft Office
- Customer Experience
- Customer Accounts Management
- Customer Inquiries
- Status Updates
Timeline
Customer Experience Operations Analyst
Reveal Data
03.2024 - Current
Customer Onboarding Specialist
Reveal Data
11.2021 - 03.2024
Summer Intern
Butler Law Firm
06.2021 - 09.2021
Bachelor of Science - Forensic Studies And Criminal Justice System
University of South Florida
Associate of Arts - Psychology
Pasco-Hernando State College
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