Christian Lovelett
Tyler
Summary
Dynamic Customer Experience Operations Analyst with a proven track record at Patriot Mobile, excelling in operational efficiency and data analysis. Expert in developing dashboards and streamlining workflows, enhancing productivity. Strong communicator and problem-solver, adept at cross-functional teamwork, driving impactful process improvements that elevate customer satisfaction.
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
9
9
years of professional experience
Work History
Customer Experience Operations Analyst
Patriot Mobile
03.2025 - 10.2025
- Analyzed operational data to identify process inefficiencies and recommend improvements.
- Developed dashboards using Excel and BI tools for real-time performance tracking.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Led training sessions for new hires on operational procedures and best practices.
- Conducted root cause analysis on operational issues, providing actionable insights for resolution.
- Implemented process automation initiatives, reducing manual effort and increasing accuracy.
- Reviewed compliance with regulatory standards, ensuring alignment across operations departments.
- Facilitated meetings to discuss project status updates and align team objectives effectively.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Created custom reports and visualizations to support decision-making processes.
Customer Relations Representative
Patriot Mobile
10.2023 - 03.2025
- Resolved customer inquiries and concerns through effective communication and problem-solving strategies.
- Assisted in processing service requests, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
- Maintained accurate records of customer interactions in CRM system for future reference and analysis.
- Analyzed customer feedback to improve service quality and enhance user experience.
- Reviewed documentation for accuracy, ensuring compliance with industry standards and regulations.
- Collaborated with cross-functional teams to streamline review processes and increase efficiency.
Customer Care 1
Patriot Mobile
02.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adapted quickly to new tools and systems, ensuring seamless transitions in service delivery.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
Customer Service Representative
I2c Inc.
05.2022 - 02.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with account management and provided guidance on product features.
- Documented customer interactions accurately to enhance service quality and follow-up processes.
- Collaborated with team members to improve response times and streamline support processes.
Community Corrections Officer
TDCJ
10.2020 - 05.2021
- Supervised compliance of individuals on probation and parole to ensure adherence to court orders.
- Conducted regular assessments and interviews to evaluate participants' progress and needs.
- Developed individualized rehabilitation plans tailored to specific offender circumstances.
- Collaborated with community organizations to facilitate access to support services for participants.
- Monitored daily activities of assigned clients, documenting changes in behavior or compliance issues.
- Maintained accurate case records and documentation in accordance with agency policies and legal requirements.
- Participated in training sessions to enhance knowledge of correctional practices and community resources.
Collections Agent
Startek USA
08.2016 - 06.2018
- Managed inbound and outbound calls to facilitate timely collections of overdue accounts.
- Utilized CRM systems to track interactions and update customer account information efficiently.
- Negotiated payment arrangements with customers, enhancing satisfaction and collection rates.
- Analyzed customer accounts to identify patterns in payment behaviors and adjust strategies accordingly.
- Negotiated to collect balance in full.
Education
High School Diploma -
Great Basin Highschool
Clearfield, UT01-2015
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Business intelligence
- Operations research
- Forecasting skills
- Trend modeling
- Data modeling
- Forecasting models
- Reporting
- Cost reduction strategies
- Multitasking
- Microsoft Excel
- Microsoft PowerPoint
- Organizational skills
- Decision-making
- Cross-functional teamwork
- Attention to detail
- Statistical analysis
- Project management
- Interpersonal communication
- Problem-solving
- Microsoft sharepoint
- System integration
- Time management
- Teamwork and collaboration
- Reliability
- Active listening
- Effective communication
Timeline
Customer Experience Operations Analyst
Patriot Mobile
03.2025 - 10.2025
Customer Relations Representative
Patriot Mobile
10.2023 - 03.2025
Customer Care 1
Patriot Mobile
02.2023 - 10.2023
Customer Service Representative
I2c Inc.
05.2022 - 02.2023
Community Corrections Officer
TDCJ
10.2020 - 05.2021
Collections Agent
Startek USA
08.2016 - 06.2018
High School Diploma -
Great Basin Highschool