Kaitlyn Roesel
Greensboro,NC
Summary
Higher education professional with experience advising diverse student populations, analyzing enrollment and demographic data, and supporting strategic course planning. Skilled in managing high‑volume student caseloads, interpreting academic policies, and using data insights to inform scheduling decisions and improve access to required courses. Adept at collaborating with faculty, department leadership, and administrative partners to enhance curriculum, streamline processes, and support student success. Brings a strong record of student‑centered advising, program coordination, and outreach, with a commitment to optimizing course availability and strengthening institutional effectiveness.
Overview
5
5
years of professional experience
Work History
University Program Specialist (RN-to-BSN)
University of North Carolina Greensboro
01.2024 - Current
- Advise all newly enrolled students each semester, providing academic planning, course sequencing guidance, and support throughout their transition into the program. Collect and analyze enrollment and demographic data for annual reporting and grant-funded research, and monitor enrollment trends to help shape future course offerings that align with student needs. Lead recruitment outreach through hospital and community college visits and host weekly information sessions for prospective students. Contribute to curriculum review discussions and collaborate closely with faculty and administrative partners to resolve registration issues and enhance the overall student experience.
Customer Service Representative
AdaptHealth, High Point
10.2021 - 06.2023
- Processed orders for durable medical equipment for patients in local hospital networks such as Cone Health and Novant. Connected with customers through phone and email to assist them with payment, usage of equipment, and general questions about our services.
- Handled the held report for the High Point offices by fixing errors on equipment orders through use of prior authorization, billing codes, and contacting delivery drivers for proof of delivery receipts – allowing the company to recoup on average $10,000 per month from insurance companies.
Nurse Tech
Wesley Long Hospital, Greensboro
02.2021 - 10.2021
- Acted as a nurse Tech +3 on 5 East/West in the Medical/Surgery unit. Duties included bathing, feeding, turning patients as well as gathering vital signs and blood sugar levels at regulated times. This position required time-management, critical thinking skills, teamwork, delegation, empathy, customer service skills, timely documentation, and an ability to handle tasks and deadlines under extenuating circumstances.
Education
Bachelor of Science - Student Affairs in Higher Education
University of North Carolina At Greensboro
05-2028
Bachelor of Arts and Sciences - Classical Studies
University of North Carolina At Greensboro
08-2018
Skills
- Collaboration
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- M365
- Banner
- WebFOCUS
- System enhancement
Accomplishments
Developed an Online Orientation specific to our student population starting Spring 2026. Faculty feedback indicates newly enrolled students in our program are more prepared and engaged than previous semesters.
Increased Fall enrollment by 19% (FA25-26) and Spring enrollment by 22% (SP25-26).
Timeline
University Program Specialist (RN-to-BSN)
University of North Carolina Greensboro
01.2024 - Current
Customer Service Representative
AdaptHealth, High Point
10.2021 - 06.2023
Nurse Tech
Wesley Long Hospital, Greensboro
02.2021 - 10.2021
Bachelor of Science - Student Affairs in Higher Education
University of North Carolina At Greensboro
Bachelor of Arts and Sciences - Classical Studies
University of North Carolina At Greensboro