Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Santos

Roseville,CA

Summary

Energetically advanced from Sales Associate to Keyholder at Party City, showcasing exceptional leadership in staff training and development, alongside proficient inventory monitoring. Leveraged strong work ethic and adaptability to enhance customer satisfaction and store operations, embodying honesty and integrity. Achieved significant improvements in order fulfillment and cash handling processes.

Overview

4
4
years of professional experience

Work History

Keyholder (First-Level Management)

Party City
Citrus Heights, USA
08.2024 - Current
  • Opened and closed the store, ensuring proper cash handling and daily operations
  • Supervised and trained new staff, providing support and guidance on customer service and store procedures
  • Ensured store cleanliness and adherence to safety standards, managing inventory and maintaining stock levels
  • Addressed customer inquiries, resolved complaints, and ensured an overall positive experience for each customer
  • Contributed to scheduling and staffing decisions to meet business needs
  • SOMETHING About OMNI

Sales Associate

Party City
Citrus Heights, USA
03.2024 - 08.2024
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving concerns
  • Managed point-of-sale transactions, ensuring accuracy and efficiency
  • Stocked shelves and organized merchandise to ensure a well-maintained and visually appealing sales floor
  • Contributed to team sales goals by promoting special offers and seasonal items
  • Demonstrated product knowledge to advise customers on best-suited items for their needs

Sales Associate

Green Acres Nursery & Supply
Citrus Heights, USA
03.2021 - 10.2021
  • Stocked, rotated, and displayed products with attention to quality and store presentation
  • Assisted customers in locating products and provided knowledgeable answers about merchandise, promotions, and store policies
  • Ensured store cleanliness and safety by regularly maintaining work areas and equipment
  • Built attractive product displays, highlighting seasonal and featured items
  • Updated signage and pricing to reflect promotional offerings and improve customer awareness
  • Quickly addressed and cleaned up spills, maintaining a safe environment for customers and staff

Sales Associate

Kohls Department Store
Citrus Heights, CA
11.2020 - 01.2021
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Del Campo High School
Fair Oaks, CA
06.2020

Skills

  • Strong Work Ethic
  • Customer Service
  • Retail Sales
  • Positive Attitude
  • Time Management & Multitasking
  • Honesty & Integrity
  • Adaptability
  • Effective Conflict Resolution
  • Opening and closing coordination
  • Staff training and development
  • Order Fulfillment
  • Cash handling
  • Inventory monitoring
  • Product Display Management

Timeline

Keyholder (First-Level Management)

Party City
08.2024 - Current

Sales Associate

Party City
03.2024 - 08.2024

Sales Associate

Green Acres Nursery & Supply
03.2021 - 10.2021

Sales Associate

Kohls Department Store
11.2020 - 01.2021

High School Diploma -

Del Campo High School

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Kaitlyn Santos