Kaitlyn Schwarz
Keymar,MD
Summary
Dynamic and detail-oriented professional with experience at Red Robin, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in Matlab and adept at building strong relationships, ensuring a positive environment for both customers and colleagues. Experienced in applying engineering process through related coursework and projects with an eagerness to learn and gain new experiences in a real-world engineering environment.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Red Robin
Frederick, MD
05.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Assisted in training new servers on menu knowledge and service standards.
- Resolved customer complaints swiftly, enhancing guest satisfaction and retention.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Babysitter
Erica and Mike Hadley
Hanover, PA
05.2022 - Current
- Supervised children during playtime, ensuring safety and engagement in activities.
- Prepared nutritious meals and snacks, adhering to dietary restrictions and preferences.
- Developed and implemented fun educational activities promoting creativity and learning.
- Maintained open communication with parents regarding children's progress and behavior.
- Organized outdoor activities to promote physical fitness and social interaction among peers.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
Bachelor of Science - Engineering
James Madison University
Harrisonburg, VA05-2028
Skills
Matlab
SolidWorks
Arduino
Adeept Robot Kit
Project MS
Timeline
Restaurant Server
Red Robin
05.2025 - Current
Babysitter
Erica and Mike Hadley
05.2022 - Current
Bachelor of Science - Engineering
James Madison University