Kaitlyn Simon
Rocky River,OH
Summary
Driven and dependable professional with a strong work ethic and a proven track record in team supervision, operational improvement, and customer service excellence. Highly adaptable with the ability to quickly learn new environments, streamline workflows, and implement solutions that enhance productivity and team performance. Skilled in employee training, performance management, and morale-building initiatives that drive engagement and accountability. Known for being a hardworking, reliable team member who consistently goes above expectations while fostering collaborative work environments and supporting organizational growth..
Overview
8
8
years of professional experience
Work History
Caregiver
Rocky River Village
Fairview, OH
07.2024 - Current
- Provided compassionate personal care to residents, ensuring comfort and well-being.
- Developed individualized care plans in collaboration with healthcare professionals to address specific needs.
- Implemented safety measures within the home environment, reducing risks of falls or injuries.
- Facilitated communication between clients and families, fostering strong relationships and trust in care provided.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
Manager
Victoria Secret
North Olmsted, OH
03.2024 - 11.2025
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led team to achieve sales targets through effective training and performance management
Daycare Teacher
Primrose Schools
Westlake , OH
04.2022 - 08.2023
- Implemented hands-on, play-based strategies for experiential learning.
- Participated in workshops, trainings and conferences to improve educational skills.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
Ice Cream Shop Manager
Webers Ice Cream
Fairview, OH
01.2018 - 08.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented strategies to increase sales and profitability of the shop.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with all relevant health, safety and security regulations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - Family Studies And Child Development
Ashland University
Ashland, OH05-2026
Some College (No Degree) - Education
University of Cincinnati
Cincinnati, OH04-2023
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Direct patient care
- Personal hygiene assistance
- Reliable team player
- Effective communication
Affiliations
- Alpha Phi Sorority (Director of Internal and External Events) - As Director of Internal and External events, I plan mixers with other Fraternities and Sororities here at Ashland university. In addition to that I plan our fall semi-formal and spring formal for Alpha Phi sorority (2024-Present)
- Alpha Phi Sorority (Director of Primary Recruitment) - As Director of Primary Recruitment I lead and coordinated all aspects of my sorority’s formal recruitment process. This includes developing the recruitment schedule, planning and executing themed events, training chapter members on values-based recruitment, and ensuring all logistics and Panhellenic guidelines are followed. (2023- 2024)
- I have volunteered my time to causes within my community for over 100 hours within the last 5 years.
Timeline
Caregiver
Rocky River Village
07.2024 - Current
Manager
Victoria Secret
03.2024 - 11.2025
Daycare Teacher
Primrose Schools
04.2022 - 08.2023
Ice Cream Shop Manager
Webers Ice Cream
01.2018 - 08.2021
Some College (No Degree) - Family Studies And Child Development
Ashland University
Some College (No Degree) - Education
University of Cincinnati
References
References available upon request.
Certifications
- Basic Life Support (BLS) Provider — American Heart Association
- Heartsaver ( AED, CPR & First Aid ) — American Heart Association