Kaitlyn Sims
Dania Beach
Summary
A reliable communications professional with strong background in managing calls and client interactions. Skilled in coordinating schedules, resolving customer inquiries, and providing top-notch service. Known for adaptability and fostering team collaboration to achieve goals.
Overview
4
4
years of professional experience
Work History
Call Coordinator
Arbicare
Remote
06.2025 - Current
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed communication between patients and healthcare providers, ensuring clarity and efficiency.
- Streamlined scheduling processes, improving workflow for clinical staff and reducing wait times.
- Utilized electronic health record systems to maintain accurate patient information and appointment records.
- Managed inbound and outbound communications, facilitating efficient information flow among staff and patients.
- Trained new team members on operational protocols, promoting adherence to best practices in call management.
- Collaborated with healthcare professionals to streamline referral processes, improving patient care continuity.
- Kept an organized workspace while multitasking multiple phone lines and administrative tasks simultaneously.
- Improved caller experience with empathetic responses paired with effective problem-solving techniques.
Behavior Interventionist
Easter Seals Southern California
08.2022 - 04.2024
- Provided individualized behavioral intervention services to clients with developmental and behavioral challenges.
- Assisted in designing and implementing personalized behavioral modification plans based on research and client assessments.
- Promoted socialization, self-regulation, and life skills development by recognizing and leveraging client strengths.
- Communicated effectively with clients, families, and interdisciplinary teams to ensure a cohesive approach to treatment.
- Maintained detailed records and reports, tracking progress and adjusting intervention strategies as necessary.
- Ensured strict adherence to HIPAA regulations and organizational policies to safeguard client confidentiality.
- Participated in training and professional development sessions to stay updated on best practices in behavioral health.
Case Coordinator
Footbridge for Families
11.2021 - 08.2022
- Served as the primary point of contact for families seeking assistance, assessing needs through interviews and evaluations.
- Managed and maintained detailed case files, ensuring accuracy and compliance with organizational standards.
- Developed individualized support plans based on financial, social, and psychological factors affecting each case.
- Coordinated with caretakers, social workers, and community organizations to provide comprehensive assistance to families.
- Advocated for clients by securing appropriate resources, funding, and services tailored to their specific needs.
- Strengthened client relationships through active listening, empathy, and clear communication.
Education
Bachelor of Arts - Psychology
Duquesne University
Skills
- Leadership & Team Collaboration
- Conflict Resolution & Problem-Solving
- Written & Oral Communication
- Organization & Time Management
- Data Collection & Analysis
- HIPAA & Ethical Compliance
- Multicultural Competency & Language Skills
- Behavioral Health & Intervention Strategies
- Customer communications
- Interpersonal skills
- Multitasking Abilities
- Organizational skills
- Visual marketing
Timeline
Call Coordinator
Arbicare
06.2025 - Current
Behavior Interventionist
Easter Seals Southern California
08.2022 - 04.2024
Case Coordinator
Footbridge for Families
11.2021 - 08.2022
Bachelor of Arts - Psychology
Duquesne University