KAITLYN STEWART
Newport
Summary
Dynamic professional with a strong background in education and guest relations, having excelled as a Professor's Assistant at Great Lakes Christian University. Proven skills in curriculum development and effective communication fostered student engagement and success. Recognized for mentoring abilities and adept problem-solving, enhancing learning experiences and community connections.
Overview
11
11
years of professional experience
Work History
Professor's Assistant
Great Lakes Christian University
01.2023 - 07.2024
- Taught small groups of students focused on specific parts of coursework.
- Assisted with development and implementation of new course materials to enhance learning experience.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Devised and implemented strategies for engaging students in class discussions.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
- Documented attendance and completed assignments to maintain full class and student records.
- Built and maintained professional relationships with students and faculty members.
- Checked assignments, proctored tests and provided grades according to university standards.
- Mentored and advised students to focus on academics and explore career paths and opportunities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Responded to student needs and questions promptly.
Southpoint Church
Connections Individual & Family Services
06.2017 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported families in times of crisis through compassionate pastoral counseling services, demonstrating empathy and understanding of their unique needs.
- Strengthened relationships within the church community through regular pastoral care visits and followups.
- Collaborated with other ministry leaders to plan and execute special events, fostering a sense of unity among attendees.
- Developed engaging small group programs that encouraged spiritual growth and personal connections among participants.
- Managed budgets for various ministry areas, ensuring responsible stewardship of resources while prioritizing program goals.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Provided spiritual care through visitation, counseling, and prayer.
- Distributed food and supplies to communities through mutual aid.
- Served as mentor to children in church community, offering guidance and support.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
Guest Relations Coordinator
Southpoint Church
03.2015 - 02.2018
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Reduced customer complaints with proactive problem-solving and attentive care.
- Established rapport with local businesses, fostering partnerships that benefited both parties through crosspromotions.
- Trained new team members on company policies and guest relations best practices, ensuring consistent service quality.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Led mission trips that exposed participants to different cultures while promoting cross-cultural understanding and service opportunities.
- Supported families in times of crisis through compassionate pastoral counseling services, demonstrating empathy and understanding of their unique needs.
- Championed diversity within the congregation by embracing multicultural worship practices and promoting inclusivity in all aspects of church life.
Customer Service Escalation Specialist
V&J Management Services
09.2013 - 03.2016
- Streamlined communication for better issue resolution, working closely with internal departments and external partners.
- Ongoing collaboration with quality assurance teams ensured continuous improvement in service delivery standards during escalations.
- Assisted in the development of training materials related to escalation handling best practices for new hires.
- Collaborated with management to develop strategies for dealing with common customer pain points and recurring issues.
- Improved customer retention rates by skillfully diffusing difficult situations through empathetic listening and effective problem-solving techniques.
- Provided personalized assistance for high-value clients, ensuring their needs were met and fostering long-term relationships.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Mentored junior team members on proper escalation handling techniques, improving overall team performance.
- Served as a subject matter expert within the team, providing guidance on complex issues that required specialized knowledge or expertise.
Education
Bachelor of Arts - Theology
Great Lakes Christian College
Lansing, MI02-2021
Bachelor of Arts - Management
University of Michigan, Dearborn
Dearborn, MI07-2015
Associate of Arts - Gender Studies
Wayne County Community College
Detroit, MI05-2010
Associate of Arts - Organizational Leadership
University of Alaska Fairbanks
Fairbanks, AK01-2009
Skills
- Classroom management
- Curriculum development
- Student assessment
- Educational technology
- Student mentoring
- Effective communication
- Team collaboration
- Conflict resolution
- Research design
- Academic writing
- Online learning platforms
- Multitasking capacity
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
- Interpersonal skills
- Behavioral management
- Professionalism
- Goal setting
Timeline
Professor's Assistant
Great Lakes Christian University
01.2023 - 07.2024
Southpoint Church
Connections Individual & Family Services
06.2017 - 03.2021
Guest Relations Coordinator
Southpoint Church
03.2015 - 02.2018
Customer Service Escalation Specialist
V&J Management Services
09.2013 - 03.2016
Bachelor of Arts - Theology
Great Lakes Christian College
Bachelor of Arts - Management
University of Michigan, Dearborn
Associate of Arts - Gender Studies
Wayne County Community College
Associate of Arts - Organizational Leadership
University of Alaska Fairbanks
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