Kaitlyn Swaney
Boise
Summary
Self-disciplined military officer with demonstrated success in leading tactical operations. Skilled in crisis management, personnel supervision and mission execution with mastery of advanced weapons systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hairstylist
Blo Blow Dry Bar
08.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Front Desk Coordinator
Marshalls
02.2023 - 05.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies
Customer Service Representative
World Connections Call Center
11.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Petty Officer Second Class
US Navy
11.2017 - 11.2022
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed
- Contributed to strategic planning efforts and assisted in the development of long-term goals for continued operational success
- Implemented targeted training programs tailored to individual learning needs, maximizing skillset improvement across the team
- Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit
- Streamlined operational processes for increased efficiency by identifying and implementing improvements in work procedures
- Maintained accurate inventory records and timely requisition of supplies, ensuring proper resource allocation for operations
- Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions
- Managed complex projects under strict deadlines, ensuring timely completion without compromising quality or accuracy
Education
No Degree - Cosmetology Instructor
Paul Mitchell The School
Boise, ID04-2025
No Degree - Aviation Fuels
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL02.2018
High School Diploma -
Capital High School
Boise, ID05.2017
Skills
- Inventory Management
- Safety Procedures
- Project Management
- Procurement
- Budgeting and Finance
- Attention to Detail
- Emergency Response
- Effective Communication
- Risk Assessment
- Problem Solving
- Personnel Management
- Adaptability and Flexibility
- Interpersonal Skills
- Hair styling techniques
- Quick learner
Certification
Cosmetologist, Valid and current, Idaho
Timeline
Hairstylist
Blo Blow Dry Bar
08.2024 - Current
Front Desk Coordinator
Marshalls
02.2023 - 05.2023
Customer Service Representative
World Connections Call Center
11.2022 - 02.2023
Petty Officer Second Class
US Navy
11.2017 - 11.2022
No Degree - Aviation Fuels
Center For Naval Aviation Technical Training (CNATT)
High School Diploma -
Capital High School
No Degree - Cosmetology Instructor
Paul Mitchell The School
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